Frequently Asked Questions
Get answers to our most commonly asked questions about a variety of topics like allergens, accessibility and more.
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Free General Parking
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FREE Water Park
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Discount on Photos
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Discount on shopping
Explore Hotel Packages
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Celebrate Christmas
Family Holiday Event with Festive Food, Shows & Millions of Lights
Package Details:
• Your choice of hotel accommodations from selected hotel partners
• Unlimited visits to Christmas Town at Busch Gardens Williamsburg ($20 savings)
• Visit Christmas Town Nov. 17, 2018 - Jan. 5, 2019
• Two FREE meals* with each paid ticket ($50 value)
• FREE general parking ($45 value)
• Kids Stay FREE
• Extra Park Savings
*Each meal includes an entrée and a non-alcoholic beverage. Vacation ticket and general parking is valid up to 7 consecutive calendar days from first date of use. Kids stay free with Adult at select hotels.
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Best of Williamsburg
Visit Our Parks & Colonial Williamsburg
Package Details:
• Your choice of hotel accommodations from selected hotel partners
• Unlimited visits to Busch Gardens and Colonial Williamsburg
• Visit Christmas Town™ Nov. 17, 2018 - Jan. 5, 2019
• Two meals* with each paid ticket ($50 value)
• FREE general parking at Busch Gardens ($45 value) plus select locations in Colonial Williamsburg
• Kids Stay FREE
• Extra Park Savings
*Each meal includes an entrée and a non-alcoholic beverage. Christmas Bounce ticket is valid up to 3 consecutive calendar days from first date of use. Kids stay free with Adult at select hotels.
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Whether you’re looking for a perfect vacation with kids, a romantic getaway or anything in between, our hotel partners have you covered.
* Busch Gardens is open select dates late-March through early January. Water Country USA is open select dates mid-May through early September.
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Contact Us
If you were unable to find the answer to your question in our FAQs, please call us at (757) 229-4386 or contact us online.
Revisions, Cancellations and Refund Policy
In the event of cancellation, the right to a refund is limited. We can be reached at (866) 394-8096. If a vacation package is cancelled more than 72 hours prior to 6 p.m. on the scheduled date of arrival, the cost of the vacation package is refundable. There are no refunds if the vacation package is cancelled within 72 hours of 6 p.m. of the scheduled date of arrival. Refunds are not given on individual components of the package. Unused portions of vacation packages are not eligible for refund. All vacation packages are non-transferable.