Frequently Asked QuestionsExpand All
How do I redeem my Member rewards at the park?
Step 1: Head to park kiosks located at Zone B
Step 2: Scan your Membership card
Step 3: Select “Membership Rewards”
Step 4: Choose the reward you would like to redeem, then click “Next”
Step 5: Select “Finish & Check Out”
Item redeemed will dispense at the bottom.
What are park kiosks?
Park kiosks are self-service kiosks located at Zone B, which can be found to the left of tram drop off at the park’s front entrance. Park kiosks allow you to easily purchase tickets and redeem vouchers all in one place.
What is a bonus ticket?
A bonus ticket is an additional guest ticket on top of the free guest ticket benefits that Unlimited and Premier Memberships receive. Bonus tickets are only available for redemption during select dates & must be used on the date of redemption.
What are Early Entry Days?
Early entry allows Basic, Unlimited, Premier and Platinum Members first access to Busch Gardens and Water Country USA prior to the general public. Only valid to the park(s) included in your Membership. Blockout dates apply.
Busch Gardens turnstiles will open for Members at 9 am. You will have access to Scotland, Sesame Street Forest of Fun and Ireland.
How do I purchase discounted tours?
Members with Basic, Unlimited or Premier Plans may purchase discounted tours online, by phone or at the park.
1. Log in to your account
2. Click on Discounts
3. Select Add Experiences under “Save On Theme Park Add-Ons”
4. Select Exclusive Tours & Summer Day Camps
• Phone: Call (757) 229-4386 to reserve your tour.
• At Busch Gardens: Visit the Welcome Center (located just past the turnstiles at the park entrance) or any ticket window.
2021 Member guest tickets for the first redemption window will be available for download in the Member portal beginning January 11, 2021.
All benefits subject to availability, change or cancellation without prior notice. Must present active Membership card upon redemption. Valid for Basic, Unlimited, Premier and Platinum Members. All event details and offers subject to availability, change or cancellation without prior notice. Lost or stolen tickets cannot be replaced.
Busch Gardens Quick Queue & Quick Queue Unlimited
Valid for one person per Busch Gardens Williamsburg Quick Queue for the date selected at purchase. Rides are subject to availability on your date of visit. Limited quantities are available each day. Prices and products are subject to change without notice and do not include taxes. May not be copied, transferred, resold or refunded. Void if altered. Park admission and parking are not included and are required. All park rules and regulations apply.
BRING A FRIEND FREE AND BONUS TICKETS
Bring A Friend Free and Bonus Tickets are in addition to Unlimited, Premier and Platinum Membership Free Guest Tickets. Bonus tickets only valid at park(s) where your Membership is vaild. All ticket are valid on scheduled operating days.
EXTRA 10% DISCOUNT
Valid at most gift shop and merchandise locations. Excludes photo, games and concessionaire locations. Does not apply to Shoppers Pass purchases, Employee or Friends and Family discounts.
FOOD & WINE FESTIVAL ITEM
Limit one reward redemption per active Member during Food & Wine Festival. Reward valid for one-time use per event operating day (from May 3 - June 23, 2019) at select Food & Wine culinary locations at Busch Gardens Williamsburg. Only valid for use on the festival date printed in May or June 2019. Does not include alcoholic beverages, tasting or souvenirs.
EARLY ENTRY DAYS
Early entry allows Members first access to Busch Gardens and Water Country USA prior to the general public. Please note, entry times for the general public may vary. Not all park areas will be accessible. Blockout dates apply.
BUSCH GARDENS BUCKS
Redeem Busch Gardens Bucks at the kiosks located at the front of the park (Zone B). Reward must be used on the date of redemption. Valid for one-time use on select in-park purchases at Busch Gardens Williamsburg. Busch Gardens Bucks are not legal tender and is not redeemable for cash. No cash value. No change or credit given. Reward is non-refundable and nontransferable. Not valid on park admission products.
Animal, Behind-the-Scenes & Roller Coaster Insider Tours
Special discount is available for select tours and may be purchased 1) online via your Membership account, 2) by phone at (757) 229-4386 or 3) at Busch Gardens Williamsburg from the Welcome Center or any ticket window. Admission and parking are not included with tours and ARE REQUIRED. Children under 14 years of age must be accompanied by a supervising companion who is 14 years or older and who meets all tour requirements. Prices listed are per person. All tours are subject to availability. Prices, interactions and offerings are subject to change without notice. All park rules and regulations apply. Only valid at Busch Gardens Williamsburg on the date selected. Cancellations: Reservations must be cancelled or re-booked a minimum of two (2) days prior to the scheduled tour by calling (757) 229-4386 or total payment will be forfeited.