Check out our frequently asked questions for group events at Busch Gardens in Virginia

Group Event Planning FAQs

Group Tickets

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Can I purchase my group tickets online?

Discounted group tickets to Busch Gardens Williamsburg and Water Country USA are available for purchase online for groups of 15 to 75 people.


All tickets purchased online, will be issued as e-tickets and will not be physically shipped to the purchaser.


Anyone wishing to purchase physical tickets for distribution, please contact our Group Sales Specialists at least 30 business days prior to your visit.

How far in advance do I need to purchase my group tickets?

For group tickets purchased online, please be sure to buy your tickets two (2) full business days in advance of your arrival to the park.


For those wishing to pick up tickets at the park, please provide 21 full business days prior to your arrival. This will ensure there is sufficient time to process your order.

Can I have my group tickets shipped to me?

Groups of 15 or more, who ordered through our Group Sales Specialists, may have their physical tickets shipped prior to their visit.


Orders must be received a minimum of three (3) weeks in advance and paid in full at least two (2) weeks prior to arrival.


Tickets will be shipped to the Group Coordinator indicated on the reservation.

Can I order tickets online for a group of 15 or more?

Busch Gardens and Water Country USA offer groups of 15 or more (maximum of 75 people) discounted group rates online when purchased at least two (2) full business days in advance.

Where can I pick up my group's tickets?

Group tickets reservations booked with a Group Sales Specialist may be processed as follows:

1)  Pay upon arrival and pick up your tickets at the Group Sales window at the park.

2)  Pay in advance and pick up your tickets at the Group Sales window at the park.

3)  If your group order consists of 15 or more tickets and is paid in full 14 days prior to your date of visit, we can print and mail the tickets to the Group Coordinator.


Groups tickets purchased online will receive an email confirmation once the order is complete. It will provide a link to print the group tickets before your visit.

Can I return unused group tickets for a refund?

If you booked a group reservation with a Group Sales Specialist, you may return up to 10% of unused tickets via a signature-required delivery service to be considered for refund.


Send tickets to:

Busch Gardens Williamsburg Finance Department

1 Busch Gardens Boulevard

Williamsburg, Virginia 23185


NOTE: Online group ticket orders are non-refundable.

Booking Your Event

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How much advance notice is needed to book a group event?

Group ticket reservations require a two (2) week advance booking and catered groups of 40 or more require a minimum of 30 days advance notice.


If you are interested in booking a group, please contact our Group Sales Specialists.

Do you sell group ticket packages that include meal options?

We offer meal options for groups of 15 or more with three (3) week advance reservations as well as catered events for groups of 40 or more with a 30-day advance reservation.


If you are planning to purchase group tickets online, we offer a Group Dining Package option that includes one (1) single-day admission ticket, one (1) entree and one (1) non-alcoholic beverage for less than the price of general admission.


Please contact our Group Sales Specialists for more information about our meal options.

Are meal plans or catering services available for large groups?

Group reservations for tickets or tickets with meal plans require a minimum of 15 people and at least three (3) weeks advance booking.


Catered group events require a minimum of 40 paid tickets and at least 30 days advance booking.


If you're interested in either having either a meal plan or catering available, please contact our Group Sales Specialists.

How can I make my catered event reservation?

Please contact our Group Sales Specialists. They will be happy to help you make reservation and customize your group experience.


NOTE: All catered events require a 30-day advance reservation, signed contract, deposit and must be paid in full 15 days prior to the event.

How far in advance do I need to book my catered event?

All catered events for groups of 40 or more require a 30-day advance reservation, signed contract, deposit and must be paid in full 15 days prior to the event.


Please contact our Group Sales Specialists for more information about catering options.

How can I contact someone regarding a problem with my order?

If you're having an issue with your order or reservation, please contact our Group Sales Specialists. They will be happy to assist you.

Youth Programs

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Does Busch Gardens host school groups or field trips?

Busch Gardens offers educational opportunities for student groups to learn and have fun. Take your youth group on an adventure with behind-the-scenes tours or explore the excitement of physics in a theme park environment. Or showcase your band, choir or orchestra's talent and perform in SoundWaves.


If you are interested in booking a youth group, please contact our Group Sales Specialists.

Does Water Country USA host school groups or field trips?

Our water park provides a fun environment for student groups to have fun and enjoy the summer sun.


If you are interested in booking a youth group, please contact our Group Sales Specialists.

What educational experiences are offered and how do I book the activity?

Our educational experiences include Launch into Physics, SoundWaves Performance Program and behind-the-scenes Tours (Wolf Encounter and Coasters 101). Reservations for these offerings must be made at least 30 days prior to your group's visit.


Please contact our Group Sales Specialists for more information. They can also provide personalized help when planning your field trip.

Busses

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Do we have to pay to park our bus?

Bus parking is complimentary with paid group admission.

Do we have to pay for our bus driver’s admission?

Bus driver’s receive complimentary* admission with the purchase of group tickets during our regular operating season only.


The bus driver would need to take their CDL license and parking pass to Guest Relations to receive their complimentary admission ticket.


* Complimentary park admission excludes Christmas Town