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Membership FAQ

Membership Program

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What do I do after I have purchased my Membership?

Beginning October 1, 2018, Busch Gardens Williamsburg has upgraded the way that you redeem your Membership. You now have the ability save your Membership barcode on your phone, via a live barcode or go straight to the gate with your printed confirmation voucher. Once you have received your order confirmation email, you will have three options:


Option 1: Print the Membership from your home computer and use the printed eTicket each time you visit.


Option 2: Download the Membership onto your mobile device and save it to your photos or login to your Membership portal and save your electronic Membership to your Apple Wallet.


Option 3A: Download your Membership and proceed to a Ticket Window (Zone A) if you want to redeem your Membership BEFORE you go into the park on your FIRST visit.

Option 3B: After a visit or two to the park, you decide that you do not want to use Option 2 anymore. Please proceed to a self service ticketing kiosk (Zone B). Using your printed voucher or electronic voucher.

•  Select Membership Options

•  Scan your barcode

•  Print your Pass


Note: If you print your card at the park (Option 3), the original barcode number that you were issued via email will be deactivated and the new one will be active.


Platinum Members who wish to use their free Ride Again Access must print their Membership card (Option 3).

I purchased a Premier Membership prior to October 1, 2018. Do I still get the benefits that I received when I purchased my Membership?

Yes, Members with a Premier Membership who joined prior October 1, 2018 will have access to the following benefits:

• Our sister parks around the country: Aquatica (FL, TX and CA), Adventure Island (FL), Busch Gardens (VA and FL)*, SeaWorld (FL, TX and CA), Sesame Place (PA) and Water Country USA (VA)

• Free Preferred Parking at the Williamsburg parks (as available)

• 15% off at select dining and shopping locations

Three (3) Free Guest Tickets to Busch Gardens Williamsburg and Water Country USA available during select windows


PLUS Premier monthly rewards associated with the new Premier Plan. All additional benefits are valid at Busch Gardens Williamsburg and Water Country USA.


* Christmas Town is only included at Busch Gardens Williamsburg

I lost my printed Membership card. How can I get a new one?

Membership cards and Annual Passes can be reprinted at the self-service ticketing kiosks (Zone B) located at the front of the park.


Note: If you choose to reprint, your old barcode will be deactivated and a new one will be issued.


When you get to the kiosk, follow these steps to reprint your Membership card.

•  Step 1: Select Membership Options

•  Step 2: Scan or Enter Membership Barcode

•  Step 3: Print your Pass

What is the difference between an Annual Pass holder and a Member?

Pass holders are guests with a 1-Park, 2-Park or Platinum Annual Pass. These passes are no longer available for purchase, please note that Annual Passes do not receive Bring a Friend Free Ticket or free access to Christmas Town.


Members are guests who have joined our Membership Program at either the Basic, Unlimited, Premier or Platinum Membership level, which include new enhanced benefits that offer more flexibility.

What is the difference between a Platinum Annual Pass and a Platinum Membership?

The Platinum Annual Pass was not sold after February 1, 2018 and is not part of the Membership Program. Platinum Annual Pass holders will continue to get their current benefits.


Platinum Memberships purchased after October 1, 2018 come with enhanced benefits such as ride-again privileges, PhotoKey subscriptions, Free Guest Tickets during select windows, access to Member-only Events, special monthly discounts and offers.

If I purchased a Basic Membership prior to September 10, 2019, how will the changes impact my benefits?

The benefits you received when you purchased your Basic Membership will not change within your 12-month commitment.

If I purchased an Unlimited Membership prior to September 10, 2019, how will the changes impact my benefits?

As long as your Membership is active and/or in good standing on EZ Pay, you will get these enhanced Benefits starting September 14, 2019.

If I purchased a Premier Membership between October 1, 2018 and September 10, 2019, how will the new changes impact my benefits?

As long as your Membership is active and/or in good standing on EZ Pay, you will get these enhanced Benefits starting September 14, 2019.

If I purchased a Platinum Membership prior to September 10, 2019, how will the new changes impact my benefits?

As long as your Membership is active and/or in good standing on EZ Pay, you will get these enhanced Benefits starting September 14, 2019. The 4 Free Guest Tickets will start in 2020.

Membership Benefits

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How do I get my Free Guest Tickets?

Free Guest Tickets will be issued as a Member Reward at the self-service ticketing kiosk (Zone B) located at the front of the park. Members will have access to one (1) free ticket for each date range based on their plan, which can be used at either Busch Gardens Williamsburg or Water Country USA where you have an active Membership.

Select Membership Options

Scan or Enter Membership Barcode

Select Membership Rewards

Choose the Free Guest Ticket

When are my Free Guest Tickets valid?

2019 Members: with Unlimited Plans receive two (2) Free Guest Tickets per year during select windows and those with a Premier and Platinum Membership receive three (3) each year during select windows.

 

Premier and Platinum Plans (3 Free Guest Tickets)

  March 23 – May 31, 2019

  June 1 – August 31, 2019

  September 1 – January 5, 2020

 

Unlimited Plans (2 Free Guest Tickets)

  March 23 – July 31, 2019

  August 1 – January 5, 2020

 

 

With the 2020 Membership Plan Unlimited Plans receive (2) Free Guest Tickets per year, Premier receive (3) Free Guest Tickets per year and Platinum receive (4) Free Tickets per year during select windows.

 

Platinum Plans (4 Free Guest Tickets)

  March 21 – May 31, 2020

  June 1 – August 31, 2020

  June 1 – August 31, 2020

  September 1 – January 3, 2020

 

Premier Plans (3 Free Guest Tickets)

  March 21 – May 31, 2020

  June 1 – August 31, 2020

  September 1 – January 3, 2020

 

Unlimited Plans (2 Free Guest Tickets)

  March 21 – July 31, 2020

  August 1 – January 3, 2020

 

The Member must be with the guest to receive their Free Guest Ticket*, which can be used at either Busch Gardens Williamsburg or Water Country USA. Tickets must be used on the day they are printed.

 

* Ticket must be used during the select window and will not be redeemable outside of the given date range. Guests with a Basic Membership can receive Discounted Guest Tickets. Calendar dates are subject to change. Please check the operating schedule prior to your visit to the park.

What are Monthly Member Rewards and how do I get them?

Monthly Member Rewards are included with Basic, Unlimited, Premier and Platinum Memberships. Each month has exclusive offers and discounts only available to Members.


Most rewards can be accessed at the self-service ticketing kiosk (Zone B) located at the front of the park.

•  Select Membership Options

•  Scan or Enter Membership Barcode

•  Select Membership Rewards

•  Choose the Reward of Choice

What are Bonus Tickets?

Bonus Tickets are free tickets available to Basic, Unlimited, Premier and Platinum Members as a Member Reward during select windows. See the full calendar of monthly rewards.


Note: Bonus Tickets are in addition to the Unlimited, Premier and Platinum Members Free Guest Tickets.

What exclusive Member Events and offers are included with Membership?

The Membership Program features more admission perks and refined benefits, which may include (based on plan):

•  Discounted and free parking

•  Free Guest Tickets valid at both parks during select windows

•  Discounted Guest Tickets

•  Member-only Events including Sneak Peek Days throughout the year


You can choose from four customized Membership plans: Basic, Unlimited, Premier and Platinum. Compare each plan and see which one is best for you and your family.

Is free parking included with Membership plans?

A parking benefit is included with all Membership plans.

•  Basic: 50% off General Parking

•  Unlimited: Free General Parking

•  Premier and Platinum: Free Preferred Parking (based on availability)

Do I get a discount on Preferred Parking with the Membership plan?

Members with a Premier and Platinum Membership get free Preferred Parking when available at the Virginia parks. Members with Basic and Unlimited Plans may purchase Preferred Parking at a discounted rate, as long as it’s available.

Do I get a discount on food and merchandise in the park?

Yes.  Effective September 10, 2019 the following discounts will apply for Busch Gardens & Water Country USA:

Platinum Memberships:  20% discount

Premier Memberships:  15% discount

Unlimited:  10% discount

Basic:  5% discount (Basic Memberships purchased after 9/9/19)

 

Select add-ons may include these savings. To learn more about your available discounts and offers, log on to the website with your Membership information, stop by the self-service ticketing kiosks (Zone B) or visit any cashier window (Zone A) at the park.

How much are the Discounted Guest Tickets with the Membership plans and Annual Passes?

Discounted Guests Tickets are valid at Busch Gardens Williamsburg or Water Country USA during regularly schedule operating hours. Savings are based on the gate rate for Single-Day Tickets. Log in to Member portal to view current discounted ticket offers.

My Membership includes admission to Busch Gardens Williamsburg. Does it get me into Howl-O-Scream and Christmas Town?

Yes, it certainly does. With a Membership, you get admission to all of our park events like Summer Nights and Food & Wine Festival, too. Plus access Member-only Events like Sneak Peek Days. You can visit the park on any regular operating day that the park is open.


Note: Blockout dates still apply to guests with Basic Memberships. Separate ticketed events at our sister parks are not included with Platinum Memberships.

Why does the Basic Membership have blockout dates?

Each Membership plan offers varying benefits. The Basic Membership Plan was designed for guests who are flexible and looking for maximum savings.

What are the Basic Membership blockout dates?

These are dates where admission is not included with your Basic Membership Plan. View our blockout calendar for more information.

If I purchase a Basic Membership and want to visit the park on a blockout date, do I have to purchase a full-priced admission ticket?

No, Members with a Basic Membership Plan have a special discounted rate to visit on blockout dates. Single-Day Tickets can be purchased for $25 ticket on the day of your visit.

If I have an Annual Pass, what benefits will I receive?

As long as your Annual Pass is active and in good standing on EZpay, you will continue to receive the benefits that are currently associated with your Pass including admission to the designated park(s), free parking, in-park discounts and discounted tickets.


Note: Free Guest Tickets, Member Rewards, Sneak Peek Days and Member-only Events are only available with the Membership Program.

Your Options

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How can I find out which Membership option best fits my needs?

Please visit our Membership Benefits page to review the best plan for you and your family.

I am an Annual Pass holder. How long can I keep my current Pass?

Your Annual Pass was paid in full

You will have to select a Membership plan once your pass expires.


You are active and in good standing on EZpay

• Switch to a Membership plan now

• OR join once your Annual Pass expires. Currently, there is no expiration date for EZpay passes.


You decide to move to the Membership Program

• Visit the parks' cashier windows (Zone A) on any regular operating day

• OR call (757) 229-4386 to enroll by phone.

Want to modify your current Membership plan?

If you decide that you want to change or upgrade your current Membership plan, you can do one of two things:

1. Visit the parks’ cashier window (Zone A) on any regular operating day

2. Call (757) 229-4386 by phone


Note: If you have paid in full, you must visit the park to change or update your current Membership plan.

How Do I Join?

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How do I purchase a Membership?

The best way to join the Membership Program is to purchase online.  You can also visit the parks’ cashier windows (Zone A) on any regular operating day to purchase or call (757) 229-4386 to enroll by phone.

How do I switch my Annual Pass to a Membership plan?

If you are in good standing on EZpay, you can visit the cashier windows (Zone A) on any regular operating day or call (757) 229-4386 to switch to a Membership plan. This transaction is not available online and must be exchanged in person or by calling our Guest Assistance Team.


If you paid for your Membership in full with a one-time payment, you will need to visit to park to make this change.

Payment Options

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What is EZpay?

EZpay is an interest-free monthly payment program designed to make a Membership fit easily into your budget for as long as your Membership is active. There is a 12-month initial commitment and then your Membership will automatically renew on a month to month basis (at a new rate based upon the then current retail price of the plan you initially selected), subject to your right to cancel at any time following the 12-month initial commitment period. You are not required to purchase your Membership on EZpay. If you prefer, you may pay for your Membership in full at initial time of purchase.

Do I have to get on the EZpay monthly payment plan?

You are not required to purchase your Membership on EZpay, however EZpay is an interest-free monthly payment program designed to make a Membership fit easily into your budget for as long as your Membership is active. There is a 12-month initial commitment and then your Membership will automatically renew on a month to month basis (at a new rate based upon the then current retail price of the plan you initially selected), subject to your right to cancel at any time following the 12-month initial commitment period. If you prefer, you may pay for your Membership in full at initial time of purchase.

Is EZpay available for all Membership plans?

All plans have the EZpay options with the exception of the Water County USA Basic and Unlimited Membership plans. These two plans must be paid in full.

Will my monthly rate change?

Your monthly rate will not increase during the initial 12-month commitment. After that, each month you will be charged 1/12 of the then-current retail price for the Membership plan you initially selected.

If I currently have an active Pass on the EZpay monthly payment plan, can I cancel without penalty and become a Member?

Yes, you can cancel without penalty when moving to Membership. On your next visit, simply visit the parks' cashier windows (Zone A) on any regular operating day to purchase or call (757) 229-4386 to enroll by phone.


Your EZpay commitment starts over once you switch to a Membership plan.

Do you guarantee my monthly rate will not change?

Price Lock Guarantee is no longer available with the new Membership program. Your rate will not change within the first 12-months of your commitment. After the initial 12-month commitment, each month you will be charged 1/12 of the then-current retail price for the Membership. If the Membership rate increases, you will receive notice of that increase before your credit or debit card is charged.

Platinum Membership Benefits

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What is the difference between a Platinum Annual Pass and a Platinum Membership?

The Platinum Annual Pass was not sold after February 1, 2018 and is not part of the Membership Program. Platinum Annual Pass holders will continue to get their current benefits.


Platinum Memberships purchased after October 1, 2018 come with enhanced benefits such as ride-again privileges, PhotoKey subscriptions, Free Guest Tickets during select windows, access to Member-only Events, special monthly discounts and offers.

What is Ride Again Access and how do I take advantage of this Platinum Membership benefit?

Ride Again Access allows Platinum Members to ride twice without having to exit the attraction. Participating attractions include: Alpengeist, Apollo’s Chariot, Griffon and Loch Ness Monster.


Platinum Members will wait in line and must present their printed Membership card to the attendant prior to boarding. If you do not have a printed Membership card, you can do so at the self-service ticketing kiosks (Zone B) located at the front of the park.

Where can I use my Free Guest Tickets?

Guest Tickets can be used at Busch Gardens Williamsburg or Water Country USA only.


Additional discounted tickets may be purchase at a $40 discount to Busch Gardens Williamsburg or Water Country USA.

What rides are included in the Ride Again Access benefit for Platinum Members?

If you are a Platinum Plan Member, one of your benefits includes Ride Again Access on Alpengeist, Apollo’s Chariot, Griffon and Loch Ness Monster.


In order to take advantage of the ride again benefit, you must print your Membership card (from the self-service ticketing kiosks in Zone B) and present to the ride attendant.

As a Platinum Member one of my benefits includes a free PhotoKey subscription. What is PhotoKey?

PhotoKey is a great way to collect your in-park photos digitally from rides and photo locations throughout the day and then share memories.


Locations include:

•  Adventure Photo (Main Gate)

•  1-2-3 Smile with Me!

•  Highland Stables

•  Select rides

•  Christmas Town photo opportunities


Note: PhotoKey is only available at Busch Gardens Williamsburg. It is not valid for use at Antique Photo or Photos of Christmas Past.

How do I access my PhotoKey subscription?

As a Platinum Member, your PhotoKey subscription will be issued as a Member Reward at the self-service ticketing kiosk (Zone B) located at the front of the park.

•  Select Membership Options

•  Scan or Enter Membership Barcode

•  Select Membership Rewards

•  Choose the PhotoKey Subscription

Do I get my Platinum benefits when I visit the other 9 SeaWorld Parks and Entertainment locations?

If you purchased your Platinum Membership from Busch Gardens Williamsburg, you will receive parking and in-park discount benefits at all non-Virginia parks.

  • Dates, times, pricing and offerings are subject to change and/or cancellation without notice. See park hours for dates and times, events for available offerings and More Details on products for additional information. You may also contact us online or visit the Welcome Center inside the park.