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Membership FAQ

Take a look below at our frequently asked questions and learn more about the flexible plans and enhanced benefits our Membership Program offers.


Want to learn more about your new Membership, like how to redeem and process your Membership? Learn More!

  • Membership Plans starting at only $12.25 per month


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    *Blockout dates and restrictions apply.

Membership Program

What do I do after I have purchased my Membership?

Beginning October 1, 2018, Busch Gardens Williamsburg has upgraded the way that you redeem your Membership. You now have the ability save your Membership barcode on your phone, via a live barcode or go straight to the gate with your printed confirmation voucher. Once you have received your order confirmation email, you will have three options:


Option 1: Print the Membership from your home computer and use the printed eTicket each time you visit.


Option 2: Download the Membership onto your mobile device and save it to your photos or login to your Membership portal and save your electronic Membership to your Apple Wallet.


Option 3A: Download your Membership and proceed to a Ticket Window (Zone A) if you want to redeem your Membership BEFORE you go into the park on your FIRST visit.

Option 3B: After a visit or two to the park, you decide that you do not want to use Option 2 anymore. Please proceed to a self-service ticketing kiosk (Zone B). Using your printed voucher or electronic voucher.

•  Select Membership Options

•  Scan your barcode

•  Print your Pass


Note: If you print your card at the park (Option 3), the original barcode number that you were issued via email will be deactivated and the new one will be active.

I lost my printed Membership card. How can I get a new one?

Membership cards and Annual Passes can be reprinted at the self-service ticketing kiosks (Zone B) located at the front of the park.


Note: If you choose to reprint, your old barcode will be deactivated and a new one will be issued.


When you get to the kiosk, follow these steps to reprint your Membership card.

•  Step 1: Select Membership Options

•  Step 2: Scan or Enter Membership Barcode

•  Step 3: Print your Pass

What is the difference between an Annual Pass holder and a Member?

Pass holders are guests with a 1-Park, 2-Park or Platinum Annual Pass. These passes are no longer available for purchase, please note that Annual Passes do not receive free access to Christmas Town or Member Benefits & Rewards. Click here for Annual Pass holder benefits.


Members are guests who have joined our Membership Program at either the Basic, Unlimited, Premier or Platinum Membership level, which include new enhanced benefits that offer more flexibility.

What is the difference between a Platinum Annual Pass and a Platinum Membership?

The Platinum Annual Pass was not sold after February 1, 2018 and is not part of the Membership Program or benefits. Platinum Annual Pass holders will continue to get their current benefits.


Platinum Memberships purchased after October 1, 2018 come with enhanced benefits.


See the benefit grid that compares Membership benefits vs. Annual Pass benefits here. 

Membership Benefits

What’s the best way to learn about special offers, additional rewards, and Member access to new attractions?

The best way to stay in the know is to sign up to receive Member email communications! Using the same email address associated with your Membership account, sign up here to receive our monthly newsletter, special offers, learn how to be among the first to ride new attractions, and more.

How do I redeem my Free Guest Ticket(s) online?

Unlimited, Premier and Platinum Members can redeem your Free Guest Ticket(s) by following these steps below. Please note that each eligible Member in the household will need to log in separately to redeem guest ticket(s). Tickets are valid at park(s) of membership. 

 

Step 1: Log into your account using your Member barcode (located on your Pass, it usually starts with the letter “A”) and your billing zip code

Step 2: Scroll to see your available Free Guest Ticket(s) or Discounted Guest Ticket(s)

Step 3: Select your quantity

Step 4: Follow the Checkout instructions

Step 5: You will receive your Guest Ticket(s) at the end of the purchase via email and thru a “Print and Save” button on the last step. You can print this ticket or save it on your phone.

What if my online account does not show my eligible rewards?

Members can visit the self-service kiosks at the park if they are having issues online redeeming select rewards. Guest tickets and many rewards printed at the kiosk are only valid on the day they are printed. If the reward does not show on the kiosk, please visit a guest service window at the park.

How many Free Guest Tickets do I receive and when are they valid?

With a Membership Plan, Unlimited Plans receive (2) Free Guest Tickets per year, Premier receive (4) Free Guest Tickets per year and Platinum receive (6) Free Tickets per year to use during select windows.

2023 Guest Ticket Redemption Windows

Platinum Plans (6 Free Guest Tickets per year)

  January 26, 2023 – May 31, 2023 (2 tickets)

  June 1, 2023 – September 30, 2023 (2 tickets)

  October 1, 2023 – December 31, 2023 (2 tickets)

 

Premier Plans (4 Free Guest Tickets per year)

  January 26, 2023 – May 31, 2023 (1 ticket)

  June 1, 2023 – September 30, 2023 (2 tickets)

  October 1, 2023 – December 31, 2023 (1 ticket)

 

Unlimited Plans (2 Free Guest Tickets per year)

  January 26, 2023 – September 30, 2023 (1 ticket)

  October 1, 2023 – January 2, 2023  (1 ticket)

 

Water Country USA Unlimited Membership

  May 13, 2023 – September 17, 2023 (2 ticket)

 

The Member must be with the guest to receive their Free Guest Ticket*, which can be used at either Busch Gardens Williamsburg or Water Country USA. Please check if reservations are required before visiting the parks. Tickets printed via the Self-Service Kiosks at the park must be used on the day they are printed. Tickets printed by logging into to member website expire the last day of the issuance window.

 

*Ticket must be used during the select window and will not be redeemable outside of the given date range. Guests with a Basic Membership can receive Discounted Guest Tickets during select promotional windows. Calendar dates are subject to change. Please check the operating schedule prior to your visit to the park.

What are Monthly Member Rewards and how do I get them?

Monthly Member Rewards are included with Basic, Unlimited, Premier and Platinum Memberships. Each month has exclusive offerings only available to Members.


Most rewards can be accessed at the self-service ticketing kiosk (Zone B) located at the front of the park.

•  Select Membership Options

•  Scan or Enter Membership Barcode

•  Select Membership Rewards

•  Choose the Reward of Choice

What are Bonus Tickets?

Bonus Tickets are free tickets available to Basic, Unlimited, Premier and Platinum Members as an extra pop-up Member Reward occasionally during select windows. Check the monthly rewards calendar online for updates.


Note: Bonus Tickets are in addition to the Unlimited, Premier and Platinum Members Free Guest Tickets.

Is free parking included with Membership plans?

A parking benefit is included with Unlimited, Premier and Platinum Membership plans. 

•  Unlimited: Free General Parking

•  Premier and Platinum: Free Preferred Parking (based on availability)

Do I get a discount on Preferred Parking with the Membership plan?

Members with a Premier and Platinum Membership get free Preferred Parking when available at the Virginia parks. Members with Unlimited Plans may purchase Preferred Parking at a discounted rate, as long as it’s available.

Do I get a discount on food and merchandise in the park?

Yes.  Effective September 6, 2022 the following discounts will apply for Busch Gardens & Water Country USA:

Platinum Memberships: 30% photo prints & frames discount. 30% merchandise discount. 20% dining discount.

Premier Memberships: 20% photo prints & frames discount. 20% merchandise discount. 15% dining discount.

Unlimited:  10% photo prints & frames discount. 10% merchandise discount. 10% dining discount.

Basic: 5% photo prints & frames discount. 5% discount on merchandise. (No dining discount for Basic Membership).

 

Select add-ons may include these savings. To learn more about your available discounts and offers, log on to the website with your Membership information, stop by the Self-Service Ticketing Kiosks or visit any cashier window at the park.

Do I get Discounted Guest Tickets with Membership plans and Annual Passes?

Discounted Guests Tickets are valid at Busch Gardens Williamsburg or Water Country USA during select promotional windows.

 

Members may access Discounted Guest Tickets via our website or at the park(s):

  • Login to our website in the Quick Access to Your Offers & Discounts section
    • Enter membership barcode (14-16 digits starting with the letter "A") along with the zip code associated with your account
    • Once you have successfully logged into the member site, click on the Discounts tab and your Discounted Tickets will be on the page
    • You will need to Enter the quantity of Discounted Tickets to the Cart and continue through the checkout process

  •  Visit our Self-Service Ticketing Kiosks (Zone B) located at the front of the park(s). 
    • Select Membership Options
    • Scan or Enter Membership Barcode
    • Select Membership Rewards
    • Choose the Discounted Ticket

My Membership includes admission to Busch Gardens Williamsburg. Does it get me into Howl-O-Scream and Christmas Town?

Yes, it certainly does. With a Membership, you get admission to all of our park events like Summer Nights and Food & Wine Festival, too. Plus, access Member-only Events like Sneak Peek Days or Member Days. You can visit the park on any regular operating day that the park is open.


Note: Blockout dates still apply to guests with Basic Memberships. Separate ticketed events at our sister parks are not included with Platinum Memberships.

Why does the Basic Membership have blockout dates?

Each Membership plan offers varying benefits. The Basic Membership Plan was designed for guests who are flexible and looking for maximum savings.

What are the Basic Membership blockout dates?

These are dates where admission is not included with your Basic Membership Plan. View our blockout calendar for more information.

If I purchase a Basic Membership and want to visit the park on a blockout date, do I have to purchase a full-priced admission ticket?

We have a special discounted rate for Basic Members to visit on blockout dates that can be purchased at Guest Relations on the day of your visit.

If I have an Annual Pass, what benefits will I receive?

As long as your Annual Pass is active and in good standing on EZpay, you will continue to receive the benefits that are currently associated with your Pass including admission to the designated park(s), free parking, and in-park discounts.


Note: Free Guest Tickets, Member Rewards, Sneak Peek Days and Member-only Events are only available with the Membership Program.

Your Options

How can I find out which Membership option best fits my needs?

Please visit our Membership Benefits page to review the best plan for you and your family.

Want to modify your current Membership plan?

If you decide that you want to change or upgrade your current Membership plan, you can do one of two things:

1. Visit the parks’ cashier window (Zone A) on any regular operating day

2. Call (757) 229-4386 by phone


Note: If you have paid in full, you must visit the park to change or update your current Membership plan.

How Do I Join?

How do I purchase a Membership?

The best way to join the Membership Program is to purchase online.  You can also visit the parks’ cashier windows (Zone A) on any regular operating day to purchase or call (757) 229-4386 to enroll by phone.

How do I switch my Annual Pass to a Membership plan?

If you are in good standing on EZpay, you can visit the cashier windows (Zone A) on any regular operating day or call (757) 229-4386 to switch to a Membership plan. This transaction is not available online and must be exchanged in person or by calling our Guest Assistance Team.

Payment Options

What is EZpay?

EZpay is an interest-free monthly payment program designed to make a Membership fit easily into your budget for as long as your Membership is active. There is a 12-month initial commitment and then your Membership will automatically renew on a month-to-month basis (at a new rate based upon the then current retail price of the plan you initially selected), subject to your right to cancel at any time following the 12-month initial commitment period. You are not required to purchase your Membership on EZpay. If you prefer, you may pay for your Membership in full at initial time of purchase.

Do I have to get on the EZpay monthly payment plan?

You are not required to purchase your Membership on EZpay, however EZpay is an interest-free monthly payment program designed to make a Membership fit easily into your budget for as long as your Membership is active. There is a 12-month initial commitment and then your Membership will automatically renew on a month-to-month basis (at a new rate based upon the then current retail price of the plan you initially selected), subject to your right to cancel at any time following the 12-month initial commitment period. If you prefer, you may pay for your Membership in full at initial time of purchase.

Is EZpay available for all Membership plans?

All plans have the EZpay options except for the Water County USA Unlimited Membership plans. The Water Country USA plan must be paid in full.

Will my monthly rate change?

Your monthly rate will not increase during the initial 12-month commitment. After that, each month you will be charged the out of commitment price as noted in your contract at time of purchase.

If I currently have an active Pass on the EZpay monthly payment plan, can I cancel without penalty and become a Member?

Yes, you can cancel without penalty when moving to Membership. On your next visit, simply visit the parks' cashier windows (Zone A) on any regular operating day to purchase or call (757) 229-4386 to enroll by phone.


Your EZpay commitment starts over once you switch to a Membership plan.

Do you guarantee my monthly rate will not change?

Price Lock Guarantee is no longer available with the new Membership program. Your rate will not change within the first 12-months of your commitment. After the initial 12-month commitment, each month you will be charged the out of commitment price as noted in your contract at time of purchase. If the Membership rate increases, you will receive notice of that increase before your credit or debit card is charged.

Platinum Membership Benefits

What is the difference between a Platinum Annual Pass and a Platinum Membership?

The Platinum Annual Pass was not sold after February 1, 2018 and is not part of the Membership Program or benefits. Platinum Annual Pass holders will continue to get their current benefits.


Platinum Memberships purchased after October 1, 2018 come with enhanced benefits.


See the benefit grid that compares Membership benefits vs. Annual Pass benefits here. 

What is the Single-Ride Quick Queue benefit and how do I take advantage of this as a Platinum Member?

The Single-Ride Quick Queue is an exclusive benefit that allows Platinum Members to enjoy priority access to an attraction of their choice, once per operating day. This benefit can be used at participating attractions*: Alpengeist, Apollo’s Chariot, Verbolten, Griffon, Tempesto, Invadr, Pantheon and Finnegan's Flyer. DarKoaster is not included with the Single-Ride Quick Queue benefit.

 

How To Redeem

  1. Visit our Self-Service Ticketing Kiosks (Zone B) located at the front of the park(s).
    • Select Membership Options
    • Scan or Enter Membership Barcode
    • Select Membership Rewards
    • Choose Single-Ride Quick Queue
  2. Bring the printed voucher obtained from the Self-Service Ticketing Kiosk to the qualifying attraction of your choice and present the voucher to the Ambassador before entering the Queue Line.
 

*Attraction availability may vary based on seasonal events, operating hours, date of visit, and weather. Other restrictions may apply. Please view the Rides page for attraction availability.

Where can I use my Free Guest Tickets?

Guest Tickets can be used at Busch Gardens Williamsburg or Water Country USA only.

What rides are included in the Single-Ride Quick Queue Access benefit for Platinum Members?

If you are a Platinum Plan Member, one of your benefits includes one Single-Ride Quick Queue per visit on your choice of the following attractions*:  Alpengeist, Apollo’s Chariot, Verbolten, Griffon, Tempesto, Invadr, Pantheon and Finnegan's Flyer.

 

*Attraction availability may vary based on seasonal events, operating hours, date of visit, and weather. Other restrictions may apply. Please view the Rides page for attraction availability.

As a Platinum Member one of my benefits includes a free PhotoKey subscription. What is PhotoKey?

PhotoKey is a great way to collect your in-park photos digitally from rides and photo locations throughout the day and then share memories.


Locations include:

•  Adventure Photo (Main Gate)

•  1-2-3 Smile with Me!

•  Highland Stables

•  Select rides

•  Christmas Town photo opportunities


Note: PhotoKey is only available at Busch Gardens Williamsburg. It is not valid for use at Antique Photo or Photos of Christmas Past.

How do I access my PhotoKey subscription?

As a Platinum Member, your PhotoKey subscription will be issued as a Member Reward at the self-service ticketing kiosk (Zone B) located at the front of the park.

•  Select Membership Options

•  Scan or Enter Membership Barcode

•  Select Membership Rewards

•  Choose the PhotoKey Subscription

Do I get my Platinum benefits when I visit the other 9 SeaWorld Parks and Entertainment locations?

If you purchased your Platinum Membership from Busch Gardens Williamsburg, you will receive parking and in-park discount benefits at all non-Virginia parks.

Full Pay Auto Renew (FPAR)

Why did my Membership automatically renew?

For your convenience, your Membership was set up for automatic renewal at the time of your purchase. Based on the payment agreement, it would renew automatically at your one-year anniversary unless you canceled beforehand.

What amount will be charged to my card when it automatically renews?

When you purchased your Membership, both the “Total Price” you paid initially (including any sales or discounts) and the “Recurring Annual Payment After Initial Term” to be charged on your anniversary would have appeared on the agreement.

Will my Membership price go up each year it renews?

After your initial 12-month commitment, you will be charged the Recurring Annual Price that was listed in your payment agreement when you purchased. For any additional price increases, you will receive notice before your credit or debit card is charged.

Do I still receive the same benefits when my Membership automatically renews?

When you are in your initial term, you will keep your existing benefits and rewards through the end of the term. Upon renewal, your Membership would grant you the current benefits and rewards based on your tier (Basic, Unlimited, Premier and Platinum) and parks.

If I have an FPAR (Full Paid Auto Renew) Membership, will I see new Free Guest Tickets on my anniversary date?

Yes, as a FPAR Member, you will see your guest tickets replenished on your anniversary date. These tickets will follow the current ticket usage calendar. Review your account for current rewards.

How do I manage my account?

You can manage your account and update your debit and credit cards online with our EZpay management system.

Step 1: Log inwith your username and password or create an account with your Membership
• (NOTE: a barcode/zip code login does not provide sufficient security to manage your EZpay account)
• If you already have an account, click “add your Pass” once logged in to update your account with Membership(s) desired.

Step 2: Click on the “EZpay” tab

Step 3: On the left side, after a listing of your EZpay Memberships, you’ll see a link to update your card (among other helpful options)

Step 4: Click the link to update your card information and then enter the desired information on the following screen

  • Dates, times, pricing and offerings are subject to change and/or cancellation without notice. See park hours for dates and times, events for available offerings and More Details on products for additional information. You may also contact us online or visit the Welcome Center inside the park.