Reservations FAQsExpand All
Why do guests need a reservation to visit the park?
In order to manage capacity, maintain physical distancing and to help ensure a safe and fun experience at the park, all guests are required to make a reservation prior to visiting.
How does the reservation process work?
Busch Gardens Williamsburg has implemented a reservation system requiring all guests to secure a specific day for their visit in advance.
All guests with existing Membership, Annual Pass, tickets, Fun Card, Preschool, Friends and Family & Military Pass will be able to make a reservation by:
- 1. Visiting the park website and clicking on the "reserve your day" button
- 2. Identify yourself as either a Member, Annual Pass, ticket, Fun Card, Preschool, Friends and Family or Military Pass holder
- 3. Select the date you would like to visit
- 4. You will need your Member, Annual Pass, ticket, Fun Card, Preschool, Friends and Family, Or Military Pass barcode number and email address to confirm your reservation
Guests who purchase a new Membership or Single-Day Ticket will follow the prompts when buying these products.
I purchased a new, date-specific ticket on the website, but I need to reschedule my visit. What do I do?
To reschedule the visit date on your ticket, please call 757-229-4386. Please have your order number ready
My ticket is showing up as not found/expired when I register, what do I do?
Please call us at 757-229-4386 in advance of your visit. Guests without reservations cannot be guaranteed entry into the park due to limited capacity.
The system is not letting me make a reservations or finalize my transaction. What can I do?
If you are unable to make a reservation on your first attempt, please empty your cart by clicking remove on each item (your cart must be empty to proceed) and try again.
Does each person have to reserve individually, or can my entire party reserve at the same time?
Everyone in your party requires a reservation. Children ages 2 and under do not require a reservation or ticket for entry. Guests can make a reservation for up to 6 people at a time. If your group is over 6 guests, you must go in and make two separate reservations for the same day.
Do I need a reservation for anyone younger than 3?
Children ages 2 and under do not require a reservation, or an admission ticket for entry. Only ticketed guests ages 3 and older require a reservation for entry.
What kind of ticket holders are required to make reservations?
All ticket holders are required to make a reservation before they visit.
Can I make a reservation on the same day as my planned visit?
Yes, you can make a reservation on the same day of your planned visit if there is inventory availability.
Can I purchase a date-specific ticket on the same day as my planned visit?
Yes, you can purchase a date-specific ticket on the same day of your visit if there is inventory availability.
I currently have a valid multi-day ticket, do I need to make a reservation for each day I plan to visit?
Yes, reservations will need to be made for each day and each park a guest plans to visit. This can be done on that individual park’s website using the barcode on your multi-day ticket.
I am going to buy a single-day ticket. How do I reserve my day?
When you select the quantity of tickets you want to purchase, you will be prompted to select your date of visit. Once your transaction is complete, your single-day ticket will be date-specific.
I am going to purchase a Membership. Do I need to reserve my visit date?
Yes, once you purchase your Membership and your transaction is complete, you will be prompted to return back into the reservation system to reserve your visit date.
I want to purchase a multi-day/multi-park ticket. What do I need to do to reserve my day?
Reservations are required for multi-day/multi-park tickets. You can visit one park per day and must make reservations for each day and each park separately.
I currently have a complimentary Military Pass/Preschool/Friends and Family Pass, how do I make a reservation?
Military Pass, Friends and Family Pass, and Preschool Pass holders will make reservations under the Fun Card category on the reservation page.
I want to use a complimentary/discounted military ticket (Waves of Honor), are reservations required for those tickets?
Yes, all ticketed guests need reservations. Once a ticket has been printed, a reservation must be made for the day you and your guests wish to visit.
I bought my ticket from a travel agent/ticket reseller, can I make reservations using this system?
Yes, if you have a voucher, you are able to make a reservation through the reservation system.
I purchased tickets as part of an official vacation package. Do I need to make reservations?
Yes, we will want to know what day you intend to visit each park. Please use the barcode number on the ticket and reservation website for the park you wish to reserve for each day you intend to visit.
What percentage of the park’s daily capacity will be reservation-based?
100%. All guests will need to have a reservation or dated admission product to visit a park.
What happens if I show up at the park without a reservation?
We strongly discourage guests from visiting the park unless they have a reservation. Guests without reservations will only be permitted to enter if capacity is available, and admission is not guaranteed.
Is there an extra charge for using the reservation system?
There is no charge for using the reservation system. The reservation system is a tool we have introduced to help manage capacity so that guests can enjoy a safe and fun experience while maintaining physical distancing.
Can reservations be transferred from one guest to another?
No. Reservations can be rescheduled, but not transferred to other guests who are not included on the original reservation.
What happens if I don’t show up for my reservation?
Guests who purchase a special events ticket with a reservation may change their reservation up to 24 hours before the original reservation date by calling 757-229-4386. Members, Annual Pass, Preschool Pass, Friends and Family Pass, Military Pass holders or guests with previously purchase tickets are able to change their reservation online. This allows us to make space available to other guests.
If a day is completely booked, will there be a waitlist?
There is not a waitlist, however guests should continue to check the reservation site, as inventory may change.
Can I cancel or change my reservation date?
Yes. Single-day tickets are non-refundable, but guests may change their reservation up to 24 hours before the original reservation date by calling 757-229-4386.
I have an experience booked (dining, animal interactions). Do I still need a reservation for park entry?
Yes, all guests need a reservation for entry to the park.
I am a Pass Member and want to visit another park at a discounted rate. How do I get a reservation and ticket?
Once a guest’s ticket is purchased in the Pass Member portal, visit the reservation page for that park to complete the reservation process.
I am a Pass Member and the day I would like to visit is filled up, will additional inventory be added?
Inventory will be closely monitored and adjusted based on demand and available capacity. We invite guests to check back frequently as inventory will be adjusted on a daily basis.
I have a multi-park ticket/Annual Pass, can I visit two parks in the same day?
In order to allow as many guests as possible to experience the park, we are currently not allowing guests to reserve a visit to two parks on the same day.
What are you doing for Fun Card Holders?
2020 Fun Cards will be extended for the length of time of the park closure beginning in the 2021 season. No action is required on your part.
What do I need to bring with me to access the park?
Guests visiting will need to bring their original ticket/Annual Pass/Fun Card, their reservation confirmation, and their photo ID for entry.
How far in advance can I make a reservation?
We are currently allowing guests to make reservations through the end of the Coasters & Craft Brews special event.