Reservations FAQsExpand All
Why do guests need a reservation to visit the park?
In order to manage capacity, maintain physical distancing and to help ensure a safe and fun experience at the park, all guests are required to make a reservation prior to visiting.
How does the reservation process work?
To make a reservation, you must have an active Membership (Basic, Unlimited, Premier or Platinum), Preschool Pass, Military Pass or a valid previously purchased 1-Day Ticket.
If you do not already have a Membership, you must purchase one before making a reservation. You will be prompted to make a reservation during the process of purchasing a Membership.
- Guests can purchase and make a reservation for same-day tickets if there is inventory available
- Special Event tickets are date specific, so your reservation to visit is included automatically when you choose the date of your ticket
- Guests can make a reservation on the same day of a planned visit if there is inventory available
If you have an existing Membership (Basic, Unlimited, Premier or Platinum), Preschool Pass, Military Pass or valid previously purchased 1-Day Ticket, you must make a reservation prior to visiting the park. We have reserved daily capacity for our valued Members. Guests can make a reservation on the same day of a planned visit if there is inventory available. To make a reservation if you have an existing Membership or valid 1-Day Ticket:
- Click here or go to the site homepage and click the "Reserve Now" button
- Identify yourself as either a Member or Ticket Holder
- Select the date you would like to visit
- Enter your Membership or Ticket barcode number and email address to confirm your reservation
Once you receive your reservation confirmation via email, you must bring that confirmation along with your Membership, Preschool Pass, Military Pass or a valid previously purchased 1-Day Ticket to enter the park.
I purchased a date-specific ticket or I reserved a visit date with my Membership, or non-date-specific existing ticket but I need to change it. What do I do?
To reschedule your reservation date, click here. You will need the email address used for your reservation, and your order number.
My ticket is showing up as not found/expired when I register, what do I do?
Please call us at 757-229-4386 in advance of your visit. Guests without reservations cannot be guaranteed entry into the park due to limited capacity.
The system is not letting me make a reservation or finalize my transaction. What can I do?
If you are unable to make a reservation on your first attempt, we recommend trying these options:
- Empty your cart by clicking “remove” on each item (your cart must be empty to proceed) and try again
- Attempt to make the reservation in an incognito or private browsing window
- Attempt to make the reservation on a different device (switch from phone to desktop, or vice versa)
Does each person have to reserve individually, or can my entire party reserve at the same time?
Everyone in your party requires a reservation. Children ages 2 and under do not require a reservation or ticket for entry. Guests can make a reservation for up to 6 people at a time. If your group is over 6 guests, you must go in and make two separate reservations for the same day.
Do I need a reservation for anyone younger than 3?
Children ages 2 and under do not require a reservation, or an admission ticket for entry. Only ticketed guests ages 3 and older require a reservation for entry.
What kind of ticket holders are required to make reservations?
Can I make a reservation on the same day as my planned visit?
Yes, you can make a reservation on the same day of your planned visit if there is inventory availability.
Can I purchase a date-specific ticket on the same day as my planned visit?
Yes, you can purchase a date-specific ticket on the same day of your visit if there is inventory availability.
I currently have a valid previously purchased 1-Day Ticket, complimentary ticket, Membership, Preschool Pass or Military Pass in my possession and I want to reserve my day. What do I do?
Please click here or go to “Reserve Now” on the homepage. Then find your ticket category, select the number of guests in your party, and choose your date of visit to create your reservation.
I am going to buy a single-day ticket. How do I reserve my day?
When you select the quantity of tickets you want to purchase, you will be prompted to select your date of visit. Once your transaction is complete, your single-day ticket will be date-specific.
I am going to purchase a Membership. Do I need to reserve my visit date?
Yes, once you purchase your Membership and your transaction is complete, you will be prompted to return back into the reservation system to reserve your visit date.
I currently have a complimentary Military Pass/Preschool/Friends and Family Pass, how do I make a reservation?
Military Pass, Friends and Family Pass, and Preschool Pass holders will make reservations under the Ticker Holder category on the reservation page.
I bought my ticket from a travel agent/ticket reseller, can I make reservations using this system?
Yes, if you have a voucher, you are able to make a reservation through the reservation system.
What percentage of the park’s daily capacity will be reservation-based?
100%. All guests will need to have a reservation or dated admission product to visit a park.
What happens if I show up at the park without a reservation?
We strongly discourage guests from visiting the park unless they have a reservation. Guests without reservations will only be permitted to enter if capacity is available, and admission is not guaranteed.
Is there an extra charge for using the reservation system?
There is no charge for using the reservation system. The reservation system is a tool we have introduced to help manage capacity so that guests can enjoy a safe and fun experience while maintaining physical distancing.
Can reservations be transferred from one guest to another?
No. Reservations can be rescheduled, but not transferred to other guests who are not included on the original reservation.
What happens if I don’t show up for my reservation?
Guests who purchase a special events ticket with a reservation may change their reservation up to 24 hours before the original reservation date by calling 757-229-4386. Members, Annual Pass, Preschool Pass, Friends and Family Pass, Military Pass holders or guests with previously purchase tickets are able to change their reservation online. This allows us to make space available to other guests.
If a day is completely booked, will there be a waitlist?
There is not a waitlist, however guests should continue to check the reservation site, as inventory may change.
Can I cancel or change my reservation date?
I have an experience booked (dining, animal interactions). Do I still need a reservation for park entry?
Yes, all guests need a reservation for entry to the park.
I am a Pass Member and want to visit another park at a discounted rate. How do I get a reservation and ticket?
Once a guest’s ticket is purchased in the Pass Member portal, visit the reservation page for that park to complete the reservation process.
I am a Pass Member and the day I would like to visit is filled up, will additional inventory be added?
Inventory will be closely monitored and adjusted based on demand and available capacity. We invite guests to check back frequently as inventory will be adjusted on a daily basis.
What do I need to bring with me to access the park?
Guests visiting will need to bring their active Membership, Preschool Pass, Military Pass or previously purchased 1-Day Ticket plus their reservation confirmation and a photo ID for entry.
How far in advance can I make a reservation?
We are currently allowing guests to make reservations through the end of the special event.