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Accessibility

Accessibility Guides, Rentals and More

We are committed to providing a fun and safe environment for everyone.

Our Park Accessibility Guides include important information for our guests with disabilities and functional needs or for those who may require additional assistance. These guides provide details about rider requirements, accessible entrances/exits, park accommodations and more. We encourage guests to use these resources with our park maps, which include other helpful services and locations like First Aid, nursing stations and service animal relief areas.


For additional information about park accessibility, please contact Guest Relations by email or at (757) 229-4386.

Accessibility Guides

Ride Accessibility Program

This program helps provide guests with disabilities with a personalized list of attractions they may ride based on their abilities and the requirements of our rides. When enrolling in our Ride Accessibility Program (RAP), guests may participate in our Special Access Program, which provides 1) an alternative entrance to some attractions where queue lines may not be accessible to guests who rely on mobility aids and 2) a Virtual Queue for guests who are unable to wait in line due to his/her disability.

Our Ride Accessibility Questionnaire is available online for your convenience. It’s easy – just download and print, complete all questions and bring your completed form to the following locations when you visit our parks. Our Team Members are happy to assist you with any questions.

•  Welcome Center at Busch Gardens® – located just past the turnstiles on the right-hand side.

•  Guest Relations at Water Country USA® – located just past the turnstiles on the left-hand side.

Download Form

Wheelchairs/ECVs

Wheelchairs and Electric Scooters (Electric Convenience Vehicles or ECVs) may be rented for Busch Gardens at Stroller Rentals, near the park entrance and at Wipeout Gifts & Apparel at Water Country USA.

Wheelchairs and ECVs are rented on a “first-come, first serve” basis.


Reserve for Busch Gardens

Hearing Impaired Services

Busch Gardens Williamsburg and Water Country USA are pleased to provide several options for our guests who may be deaf, hearing impaired, or require additional assistance for communications disabilities.

 

Qualified American Sign Language (ASL) interpreters are available upon request. We kindly ask that you request this service at least 14 business days prior to your visit.

Please contact us online via our chat or email options with “ASL Interpreter Request” selected as the message subject when requesting your reservation.

 

Busch Gardens is pleased to offer other auxiliary aids, such as show scripts for select shows and can be obtained at the Welcome Center in England.

Dates, times, pricing and offerings are subject to change and/or cancellation without notice. See park hours for dates and times, events for available offerings and More Details on products for additional information. You may also contact us online or visit the Welcome Center inside the park.