What is the Ride Accessibility Program (RAP)?
The Ride Accessibility Program (RAP) is designed to allow guests to fully participate and enjoy our parks while keeping in mind the safety requirements of our rides and attractions.
When enrolled in our RAP, guests may participate in our Special Access Program. This program allows guests to do the following:
1. Access an alternative entrance of some attractions where queue lines may not be accessible to guests who rely on mobility devices.
2. Use a virtual queue if they are unable to wait in line due to their disability. Guests will be given an estimated time based on the attraction’s wait time. This allows guests to enjoy other attractions throughout the park until their provided ride time.
For more information on our parks' accessibility and services, please review our Accessibility Guides, visit the Welcome Center at Busch Gardens or Guest Relations at Water Country USA. Our Team Members are happy to assist you with any questions.
Does Busch Gardens and Water Country USA provide a program that allows guests with disabilities to enjoy attractions without waiting in line?
When enrolled in our Ride Accessibility Program (RAP), guests will have the opportunity to also participate in our Special Access Program.
This program helps provide additional assistance for guests with disabilities. Some attractions have an alternative entrance for guests who may not be able to enter through our regular ride entrances. A Virtual Queue is also available to guests who are unable to wait in line due to their disability.
Where can I rent a wheelchair or electric scooter (ECV) at Busch Gardens?
We offer wheelchairs and Electric Conveyance Vehicles (ECVs) that may be rented on a first-come, first-served basis. Reservations must be made at least one (1) day prior to your visit and can be done online for your convenience.
Visit Stroller Rentals near the park entrance, just beyond the Main Gate ticket booths on the left-hand side.
Where can I rent a wheelchair or electric scooter (ECV) at Water Country USA?
We offer wheelchairs and Electric Conveyance Vehicles (ECVs) that may be rented on a first-come, first-served basis. Reservations must be made at least one (1) day prior to your visit and can be done online for your convenience.
Visit Wipeout Gifts & Apparel, located inside the park across from locker rentals.
Where can I find information for guests with disabilities at Busch Gardens?
We offer an online Accessibility Guide for guest convenience and planning prior to their visit.
If you are in the park, you can visit the Welcome Center (just past the turnstiles on the right-hand side) in England.
Where can I find information for guests with disabilities at Water Country USA?
We offer an online Accessibility Guide for guest convenience and planning prior to their visit.
If you are in the park, you can visit Guest Relations (just past the turnstiles on the left-hand side).
Does Busch Gardens have wheelchair-accessible restrooms?
All of our restrooms include wheelchair-accessible locations throughout the park, and are clearly marked with the International Symbol of Access (Wheelchair Symbol).
Companion restroom facilities are also available for guests using mobility devices, who may need additional space or help from a caregiver.
These restrooms are located at the Main Gate Entrance/Exit, Sesame Street Forest of Fun, Scotland, France, Germany, Land of the Dragons, Oktoberfest and Italy restrooms. Their locations are also marked on our printed park map.
Please see the Welcome Center (just past the turnstiles on the right-hand side) if you have any questions or need additional assistance.
Does Water Country USA have wheelchair-accessible restrooms?
All of our restrooms include wheelchair-accessible locations throughout the park, and are clearly marked with the International Symbol of Access (Wheelchair Symbol).
Companion restroom facilities are also available for guests using mobility devices, who may need additional space or help from a caregiver.
These restrooms are located near Daddy O's Eats, Kritter Korral and Hubba Hubba Highway. Their locations are also marked on our printed park map or maps located throughout the park.
Please see Guest Relations (just past the turnstiles on the left-hand side) if you have any questions or need additional assistance.
Can I bring my service animal to Busch Gardens Williamsburg?
Trained service animals are welcome at Busch Gardens. Please note the following policies while at our theme park:
• Service animals must be on a leash/harness and under the control of their handler at all times. If at any time your service animal’s behavior is out of control, you will be asked to remove them from the premises.
• They must be accompanied by their handler or another party member at all times.
• Service animals must be house broken.
• Handlers are responsible for taking their service animal to the appropriate relief area and of all waste cleanup.
• Service animals should remain a reasonable distance from our resident animals.
Busch Gardens Team Members are not permitted to care for service animals. Review our Accessibility Guide for more information.
NOTE: Comfort and emotional support animals are not considered service animals under the Americans with Disabilities Act (ADA).
The ADA defines service animals as dogs or miniature horses “that have been individually trained to do work or perform tasks for people with disabilities.”
Can I bring my service animal to Water Country USA?
Trained service animals are welcome at Water Country USA. Please note the following policies while at our water park:
• Service animals must be on a leash/harness and under the control of their handler at all times. If at any time your service animal’s behavior is out of control, you will be asked to remove them from the premises.
• They must be accompanied by their handler or another party member at all times.
• Service animals must be house broken.
• Handlers are responsible for taking their service animal to the appropriate relief area and of all waste cleanup.
• Service animals are not permitted in pools, rivers or other water attractions.
• They must remain at least 10 feet from the water's edge.
• Service animals should remain a reasonable distance from our resident animals.
Water Country USA Team Members are not permitted to care for service animals. Review our Accessibility Guide for more information.
NOTE: Comfort and emotional support animals are not considered service animals under the Americans with Disabilities Act (ADA).
The ADA defines service animals as dogs or miniature horses “that have been individually trained to do work or perform tasks for people with disabilities.”
Are Busch Gardens' restaurants wheelchair and/or ECV accessible?
While dining at our restaurants, please be aware that most venues offer cafeteria-style service. Special assistance is available upon request.
Review our Accessibility Guide for more information.
Are Water Country USA's restaurants wheelchair and/or ECV accessible?
While dining at our restaurants, please be aware that most venues offer cafeteria-style service. Special assistance is available upon request.
Review our Accessibility Guide for more information.
Do Busch Gardens' theaters provide seating that can accommodate wheelchairs and/or electric scooters (ECVs), as well as for companions?
Our theaters provide accessible seating that can accommodate guests who need additional assistance or are using mobility devices.
Please see a Team Member in the park for assistance or review our Accessibility Guide for entrance locations and seating information.
What type of visual assistance does Busch Gardens provide?
If you need assistance during your visit, we are able to provide park guidance. We encourage you to request this service at least 14 business days prior to your visit. Please contact us online via our chat or email options to submit your request.
Every effort will be made to provide guidance with less than two (2) weeks’ notice, depending on the availability of Team Members. Guests requesting this service will be contacted prior to their visit and specified guide times will be confirmed. The guide will be provided for the first two (2) hours of your visit.
Guests who are blind or have limited/low vision must have someone (either a companion or Team Member) read the ride instructions prior to boarding.
Review our Accessibility Guide for more information regarding additional assistance, including vision supporting service animals.
Can I ride if I have a cast, brace or walking boot at Busch Gardens?
Guests with casts or braces may be restricted from some attractions due to safety concerns for all riders.
Please visit the Welcome Center in England for more information or if in doubt about your ability to safely experience a ride.
You may also review our Accessibility Guide, which provides rider requirements and additional information regarding individual attractions.
Can I ride if I have a cast, brace or walking boot at Water Country USA?
Guests with casts or braces may be restricted from some attractions due to safety concerns for all riders.
Please visit Guest Relations for more information or if in doubt about your ability to safely experience a ride.
You may also review our Accessibility Guide prior to your visit, which provides rider requirements and additional information regarding individual attractions.
Can I ride if I have a prosthetic devices or amputation at Busch Gardens?
Guests with any type of prosthesis or amputation should visit the Welcome Center to enroll in our RAP to help determine which rides they can enjoy.
You may also review our Accessibility Guide prior to your visit, which provides rider requirements and additional information regarding individual attractions.
Can I ride if I have a prosthetic devices or amputation at Water Country USA?
Guests with any type of prosthesis or amputation should visit Guest Relations to enroll in our RAP to help determine which rides they can enjoy.
You may also review our Accessibility Guide prior to your visit, which provides rider requirements and additional information regarding individual attractions.
Can I bring my oxygen tank on rides at Busch Gardens?
Due to the dynamics and certain characteristics of the rides, oxygen tanks are not permitted on any ride except the carousel (bench only), train, Rhine River Cruise and Skyride.
Oxygen tanks are permitted in theaters and other enclosed facilities.
Can I bring my oxygen tank on rides at Water Country USA?
Due to the dynamics and certain characteristics of the rides, oxygen tanks are not permitted on any ride at our water park.
Oxygen tanks are permitted inside the park and may be brought into merchandise shops, restaurants and other enclosed facilities.
