Frequently Asked Questions
We intend to meet all dietary needs by offering a variety of specialty food items; if you do require specialty allergen-friendly food, please contact [email protected] and/or a Team Member upon arrival for approval to bring your allergen food into the park. No coolers will be permitted on premises.
Yes, we offer allergy-friendly items (prepared or to-order) at some dining locations that are free of the most common food allergens (gluten, dairy, egg, peanuts, tree nuts, soy, fish and shellfish).
Guests with special dietary needs may also speak with a supervisor about their meal to ensure they are provided with a safe dining experience.
Although we cannot 100% guarantee against cross-contact, our supervisors are trained to prevent it and can modify our current entrees to accommodate guests with allergen concerns.
Yes, we offer allergy-friendly items (prepared or to-order) at some dining locations that are free of the most common food allergens (gluten, dairy, egg, peanuts, tree nuts, soy, fish and shellfish).
Guests with special dietary needs may also speak with a supervisor about their meal to ensure they are provided with a safe dining experience.
Although we cannot 100% guarantee against cross-contact, our supervisors are trained to prevent it and can modify our current entrees to accommodate guests with allergen concerns.
For a complete list of ingredient and allergen information of all major dining facilities at Water Country USA, please visit Boardwalk Southwest Grill. This location is designated as our allergy-friendly dining location and provide the best variety of safe options for your dietary needs.
Our ice cream and candy shops have open containers of peanuts. Guests with peanut allergies should be careful in or around these locations.
Tree nuts are used as an ingredient in our central bakery, which supplies all of our dining locations with breads and cakes.
We encourage guests with tree nut or peanut allergies to speak with a supervisor when arriving at one of our restaurants. Our Culinary Supervisors will work with you to help find safe meal options.
Visit a cashier and ask to speak with a supervisor when you arrive at one of our restaurant locations. Our Culinary Supervisors will discuss the severity of your allergy and help you choose a safe and delicious meal.
Allergen Information Cards are available with information and tips for a safe visit to our parks. Fill out the back side of this card with any food allergies or intolerances and hand it to a supervisor to assist with getting your allergy-friendly meal.
All of our major dining locations have ingredient binders with food labels and allergen information for their restaurant. Our Culinary Supervisors are happy to review this information with you and help you find a safe meal.
Yes, we have a limited selection of allergy-friendly pre-packaged foods, including gluten-free options.
For more information on specific products, please contact us at [email protected].
We have some menus available online to help you plan your trip ahead of time.
Our Culinary Supervisors are happy to review this information with you and help find safe and delicious meals during your visit.
Boardwalk Southwest Grill, located near Malibu Pipeline, has a complete list of ingredients and allergen information for all major dining locations at Water Country USA.
Our Culinary Supervisors are happy to review this information with you and help find safe and delicious meals during your visit.
These cards provide important information about our efforts to provide you with a safe dining experience, including what to do if you have a food allergy and tips on how to plan for a safe trip.
You can also fill in any food allergies or intolerances on the back side of this card. Then hand it to a supervisor at any major dining location to assist with getting your allergy-friendly meal.
Yes, please ask to speak with a supervisor at any of our major dining locations. Menu items may be modified to meet most needs.
Yes, please ask to speak with a supervisor at any of our major dining locations. Menu items may be modified to meet most needs.
We recommend visiting Boardwalk Southwest Grill for a comprehensive list of all park options.
Yes, all of our major dining locations have limited options available. For the best selection visit Marco Polo's Marketplace located in Italy.
Yes, all of our major dining locations have limited options available. For the best selection visit Boardwalk Southwest Grill near Malibu Pipeline.
Our ingredient tracking system allows us to keep allergen information as up-to-date as possible for your safety.
It is unlikely – but possible – that ingredient information could change prior to your visit to our parks. Therefore, we encourage you to speak with a Culinary Supervisor during your visit to ensure the information is accurate as possible.
If you still have questions and/or concerns, please email us at [email protected]. We are happy to assist you with your special dietary needs to ensure you have a safe and fun visit to our parks.
-
Dates, times, pricing and offerings are subject to change and/or cancellation without notice. See park hours for dates and times, events for available offerings and More Details on products for additional information. You may also contact us online or visit the Welcome Center inside the park.