Military Offers & GovX FAQ

Busch Gardens and Water Country USA in Williamsburg, Virginia invite Active-Duty Service Members and Military Veterans to visit our parks with their families. Learn more about who is eligible for our Active Duty special offers, how to receive your tickets and more below.

NOTE: These offers are only available online through GovX and cannot be purchased at the park.

Military Offer General Questions

What is GovX?

GovX allows verified members of the military community (e.g. Active Duty, Veterans, Retirees, Military Spouses and Military Family Members) to access programs intended exclusively for members of the military community. Please note that our brand partners may only accept certain subsegments of the military community for any particular offer. By way of example an “Active Duty” GovX holder may be eligible for certain offers while a “Military Family” GovX holder may not be eligible for that same offer.

Once I completed my GovX registration process, how will I receive my redeemed and/or discounted tickets?

After you are verified, you will receive an email confirmation with instructions from GovX. Once you complete the steps required, you will receive your ticket by email.

NOTE: Your tickets will not be mailed to your physical address. You will need to bring either a printed copy of your ticket or a copy on your mobile device to the Front Gate.

Who is eligible for the Active-Duty Military offer?

Any United States Active-Duty Military*, Activated or Drilling Reservist, or National Guardsman currently serving is eligible for our Active-Duty Military offers.

NOTE: Active duty legal dependents ages 10 and above must present their valid Military ID card upon entry.

* Includes Army, Marines, Navy, Air Force and Coast Guard

How do I register to receive the Active-Duty Military offer?

You will need to create an account with GovX in order to receive our Active-Duty Military offer.

Visit our Active-Duty Military offer page and click the "Log in with ID" button. This will redirect you to either log in or create a new account with GovX.

Once you have successfully logged into your account, you will be redirected to our website to see your offers.

Who is eligible for the Veteran discounted ticket offers?

Our Veteran offer is available to any former United States Service Member*, including Officers and Enlisted personnel and Inactive Ready Reservists.

Veterans must register through GovX and provide proof of former service for verification.

* Includes Army, Marines, Navy, Air Force, Coast Guard and Space Force.

How do I register to receive the Military Veteran ticket offers?

You will need to create an account with GovX in order to receive our Military Veteran offer.

Visit our Military Veteran offer page and click the "Verify Status" button. This will redirect you to either log in or create a new account with GovX.

Once you have successfully logged into your GovX account, you will be redirected to our website to see your offers.

What if I am having trouble validating my status?

Please contact GovX GovX Support.

You can also view online FAQs at (opens in a new window) for more information.

Which internet browsers works best with GovX?

We recommend using Google Chrome, Microsoft Edge or Safari browsers via a desktop device for an optimal user experience.

After logging in with the GovX system, I am seeing the park login page instead of my offers. What do I need to do to be able to login to GovX?

This most often happens for one of three reasons:

  • You are accessing a different offer than GovX has you qualified for (for instance, you’re accessing a Military or Veterans offer page, when GovX has you registered as a First Responder. GovX can assist in this case. Learn more at:
  • You started your process somewhere other than the park offer page to verify with GovX (either on their site, or on an external page). You must start your journey by using the buttons on the offer page on the park site that you want to access offers for.
  • You have other GovX tabs or are logged into the park site already. The easiest way to continue is to open a single “incognito” window on your browser (In Chrome: Control+Shift+N; or in Safari: use the “Private” tab) - then come back to the park offer page and try verifying with GovX through the links again.

What is the deadline for redeeming my tickets? What if I cannot make it before that date?

Waves of Honor Tickets must be redeemed between Jan. 27 - Oct. 31, 2023 at Busch Gardens Williamsburg. NOTE: There are no extensions with to the redemption dates of this offer.

Busch Gardens Williamsburg & Water Country USA Discounted Tickets must be obtained online and redeemed as follows:

  • 1-Day Tickets must redeemed at the park within one year from date of purchase.
  • Multi-Day Tickets must redeemed at the park within 6 months from date of purchase.

I received my tickets via email but accidentally deleted the original email. How do I get my tickets again?

If you have a Busch Gardens account and used it when completing your purchase, you can view your order history.

If you did not create an account with us, you will need to contact us online or at the Welcome Center at Busch Gardens. Please provide the email used at checkout and they will be resent to you via email.

NOTE: A Busch Gardens account is separate from the GovX account you created for verification.

What do I do if I need to change the names on tickets ordered using the GovX process?

Unfortunately, names cannot be changed on assigned tickets once the order is processed and the tickets are delivered via email.

NOTE: Tickets may not be copied, transferred, resold or refunded and is only valid for the person listed on the ticket. Will be confiscated or revoked without restitution for misuse.

Will my Military Tickets be valid on Saturdays?

Yes, your Military tickets will allow entry into our parks on Saturdays.

  • 1-Day Tickets are valid for one year from date of purchase
  • Multi-Day Tickets are valid for 6 months from date of purchase

Please check our park hours prior to your visit.

  • Dates, times, pricing and offerings are subject to change and/or cancellation without notice. See park hours for dates and times, events for available offerings and More Details on products for additional information. You may also contact us online or visit the Welcome Center inside the park.