Military Offers & ID.me FAQ

Busch Gardens and Water Country USA in Williamsburg, Virginia invite Active-Duty Service Members and Military Veterans to visit our parks with their families. Learn more about who is eligible for our Active Duty special offers, how to receive your tickets and more below.


NOTE: These offers are only available online through ID.me and cannot be purchased at the park.

Military Offer General Questions

What is Troop ID?

Troop ID is a credential issued by ID.me that allows verified members of the military community (Active Duty, Veterans, Retirees, Military Spouses and Military Family Members) to access programs available exclusively for them. Registering through ID.me helps verify and identify which discount or complimentary ticket you qualify for.

 

Please note that our brand partners may only accept certain sub-segments of the military community for any particular offer.  By way of example, an "Active Duty" Troop ID holder may be eligible for certain offers while a "Veterans" Troop ID may not be eligible for the same offer.

Once I completed my ID.me registration process, how will I receive my redeemed and/or discounted tickets?

After you are verified, you will receive an email confirmation with instructions from ID.me. Once you complete the steps required, you will receive your ticket by email.


NOTE: Your tickets will not be mailed to your physical address. You will need to bring either a printed copy of your ticket or a copy on your mobile device to the Front Gate.

Who is eligible for the Active-Duty Military offer?

Any United States Active-Duty Military*, Activated or Drilling Reservist, or National Guardsman currently serving is eligible for our Active-Duty Military offers.


NOTE: Active duty legal dependents ages 10 and above must present their valid Military ID card upon entry.


* Includes Army, Marines, Navy, Air Force and Coast Guard

How do I register to receive the Active-Duty Military offer?

You will need to create an account with ID.me in order to receive our Active-Duty Military offer.


Visit our Active-Duty Military offer page and click the "Log in with ID" button. This will redirect you to either log in or create a new account with ID.me.


Once you have successfully logged into your ID.me account, you will be redirected to our website to see your offers.

Who is eligible for the Veteran discounted ticket offers?

Our Veteran offer is available to any former United States Service Member*, including Officers and Enlisted personnel and Inactive Ready Reservists.


Veterans must register through ID.me and provide proof of former service for verification.


* Includes Army, Marines, Navy, Air Force and Coast Guard

How do I register to receive the Military Veteran ticket offers?

You will need to create an account with ID.me in order to receive our Military Veteran offer.


Visit our Military Veteran offer page and click the "Log in with ID" button. This will redirect you to either log in or create a new account with ID.me.


Once you have successfully logged into your ID.me account, you will be redirected to our website to see your offers.

What if I am having trouble validating my status?

Please contact ID.me by phone at (866) 775-4363 or by email at [email protected].


You can also view online FAQs at ID.me (opens in a new window) for more information.

Which internet browsers works best with ID.me?

We recommend using Google Chrome, Microsoft Edge or Safari browsers via a desktop device for an optimal user experience.

After logging in with the ID.me system, I am seeing the park login page instead of my offers. What do I need to do to be able to login to ID.me?

This most often happens for one of three reasons:

  • You are accessing a different offer than ID.me has you qualified for (for instance, you’re accessing a Military or Veterans offer page, when id.me has you registered as a First Responder. ID.me can assist in this case. Their verification support website is: https://help.id.me/hc/en-us/articles/202858654-Verification-assistance-general-support
  • You started your process somewhere other than the park offer page to verify with ID.me (either on their site, or on an external page). You must start your journey by using the buttons on the offer page on the park site that you want to access offers for.
  • You have other ID.me tabs or are logged into the park site already. The easiest way to continue is to open a single “incognito” window on your browser (In Chrome: Control+Shift+N; or in Safari: use the “Private” tab) - then come back to the park offer page and try verifying with ID.me through the links again.

What is the deadline for redeeming my tickets? What if I cannot make it before that date?

Waves of Honor Tickets must be redeemed between Jan. 8 - Oct. 31, 2022 at Busch Gardens Williamsburg


Discounted Tickets must be redeemed as follows:

  • Jan. 8 - Oct. 31, 2022 for Busch Gardens Williamsburg
  • May 14 - Sept. 11, 2022 for Water Country USA

NOTE: These are final redemption dates and there are no extensions with this offer.

I received my tickets via email but accidentally deleted the original email. How do I get my tickets again?

If you have a Busch Gardens account and used it when completing your purchase, you can view your order history.


If you did not create an account with us, you will need to contact us online or at the Welcome Center at Busch Gardens. Please provide the email used at checkout and they will be resent to you via email.


NOTE: A Busch Gardens account is separate from the ID.me account you created for verification.

What do I do if I need to change the names on tickets ordered using the ID.me process?

Unfortunately, names cannot be changed on assigned tickets once the order is processed and the tickets are delivered via email.


NOTE: Tickets may not be copied, transferred, resold or refunded and is only valid for the person listed on the ticket. Will be confiscated or revoked without restitution for misuse.

Will my Military Tickets be valid on Saturdays?

Yes, your Military tickets will allow entry into our parks during the regular operating season of the year they were issued.

  • Busch Gardens 1-Day Tickets are valid during regular operating days Jan. 8 - Oct. 31, 2022
  • Water Country USA 1-Day Tickets are valid during regular operating days May 14 - Sept. 11, 2022.

Please check our park hours prior to your visit.

  • Dates, times, pricing and offerings are subject to change and/or cancellation without notice. See park hours for dates and times, events for available offerings and More Details on products for additional information. You may also contact us online or visit the Welcome Center inside the park.