Christmas Town at Busch Gardens Williamsburg

Christmas Town Ticket FAQ

Purchasing Tickets

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The date I want to visit is sold out on your website. Can I still get tickets somewhere?

Each day has a limited quantity of tickets available, so our popular dates may sell out quickly. For this reason, we recommend that you purchase your date-specific tickets as soon as possible; however, you have several options if you find your selected date sold out:

•  Select an alternate Single-Day Ticket date that is not sold out.

•  Purchase a Christmas Town Fun Card and visit any day and every day of the event.

•  Become a Busch Gardens Member for as low as $9.99/month and enjoy visits to all of our events (including Halloween and Christmas), plus exclusive offers and benefits and more.

•  You may also be able to find tickets good for any day through various partners that sell Christmas Town tickets.

•  Finally, there will be a limited supply of full-price tickets available for purchase at the park on the day of visit.

Will I only be able to purchase discounted Single-Day Tickets online?

Yes, the best option is to purchase your Single-Day Tickets in advance for best pricing. The price of a Christmas Town Single-Day Ticket will always cost $54 when purchased on day of visit at the park.

Is there a limit to the number of Single-Day Tickets I can buy?

There is a limit of 10 tickets per transaction. For larger quantities, you may be able to get a discounted group rate by contacting our Group Sales Specialists.


Note: Group rates are not the same as the daily price online for quantities of 10 or less.

What happens if I’m not able to visit the park on the date that I purchased?

If you are not able to visit the park on the date that the ticket was purchased for, contact our Customer Service Center at (757) 229-4386 before your anticipated date of visit.


Although Christmas Town tickets are non-refundable, you may be able to change your ticket to another day, subject to availability. You may be charged an upgrade fee.

Christmas Town Frequently Asked Questions

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What is Christmas Town?

Busch Gardens Williamsburg transforms into a holiday wonderland of entertainment and attractions with twinkling lights, holiday shows, Santa, and Rudolph. This year, be sure to check out our all new attractions—Believe, a solo musical performance, and Traditions Tree Maze.

When is Christmas Town?

Christmas Town opens November 16, 2019 and will continue on select days through January 5, 2020. Please check our operating schedule for more information.

Is Christmas Town all day?

Christmas Town opens each day at 2 p.m. Closing time is 10 p.m. Please check our operating schedule for specific times.

I'm a member. Is Christmas Town included in my membership?

Christmas Town is included in your membership. For a complete list of benefits, click here, and for a list of monthly rewards, here.

Are all of the rides open during Christmas Town?

Many of our rides are open during Christmas Town. However, due to colder temperatures  our water rides and most roller coasters are closed. For a complete list of rides open during Christmas Town, click here.

Discounts

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Will there be a limited-time sale for discounted tickets this year?

Yes, we will have a discounted Christmas Town Single-Day Ticket ONLINE-ONLY offer from November 1-11, 2018 with prices as low as $20.


After the limited-time sale ends, prices will be available starting as low as $30 and will continue to increase each day up to a maximum of $49 online.

Can I purchase discounted Single-Day Tickets for a future date of visit at the park?

No, discounted Christmas Town Single-Day Tickets will only be sold online. The price at the park will always be $54.

Upgrade

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Can I upgrade my ticket to a Christmas Town Fun Card?

You may upgrade your Single-Day Ticket to a Christmas Town Fun Card on your day of visit. Please go to any ticket window and a Team Member will be happy to assist you.

Can I upgrade my ticket to a Membership plan?

You may upgrade your Single-Day Ticket to a Busch Gardens Membership plan on your day of visit. Please go to any ticket window and a Team Member will be happy to assist you.

Park Closures

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What happens if the park is closed due to weather or other reasons on the day my ticket is valid?

In the unlikely event the park does not open on a scheduled day, dated tickets for that day will automatically be extended for a visit within six calendar days following the date on your ticket to allow guests the opportunity to visit.

What happens if the park closes early?

In rare instances, we sometimes must close the park earlier than scheduled due to inclement weather. If the park closes early, visit Guest Services for a new ticket that will be valid for a return visit within six calendar day following the date on your ticket.

What happens if the park reaches capacity and is closed when I arrive on the day my ticket is valid?

Christmas Town is bigger than ever, with more attractions and expanded event hours to enjoy them. In addition, limiting the number of Single-Day Tickets sold for each day will help manage attendance levels.


If the park approaches capacity on the day your ticket is valid, you will still have access to the park. Just show your dated ticket to the Team Member at the toll plaza and they will direct you to the parking lots. Guests who do not have a dated ticket will be invited to return on a different day.

  • Dates, times, pricing and offerings are subject to change and/or cancellation without notice. See park hours for dates and times, events for available offerings and More Details on products for additional information. You may also contact us online or visit the Welcome Center inside the park.