Frequently Asked Questions

 

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What is the Busch Gardens Christmas Celebration special event?

Busch Gardens® Christmas Celebration is an all-new limited-capacity outdoor event taking place at Busch Gardens® Williamsburg on select dates from Nov. 13 through Jan. 3, 2021. Park guests can celebrate the merry season with Christmas lights, trees and holiday décor trimming eight European villages. Families can enjoy new village entertainment, fifteen coasters and rides, a Gingerbread Scavenger Hunt, festive holiday shopping, sweet culinary offerings and meeting Santa in his Workshop. Then, indulge in traditional turkey dinner at Das Festhaus and savory new offerings like Holiday Frites and Gingerbread spiced funnel cake. ‘Tis the season to safely celebrate at this reservation-based event.

Is this a separate ticketed event?

Admission to Busch Gardens® Christmas Celebration is included for Membership, Military Passes, Preschool Pass and Friends & Family Passes. Please note that admission to Busch Gardens Christmas Celebration is NOT included with Annual Passes, Fun Cards and Waves of Honor™.

 

Reservations are required for all guests. Create a Reservation »

What is the Christmas Celebration Fun Card?

The Christmas Celebration Fun Card allows you to enjoy the magic of the holiday season with unlimited admission through Jan 3, 2021 to the Busch Gardens® Christmas Celebration limited-capacity special event. Please note that reservations are still required in advance for admittance.

Is the Christmas Celebration Fun Card different than my previously purchased Fun Card?

The Christmas Celebration Fun Card is a different, event-specific product than your previously purchased Fun Card and is only valid through Jan. 3, 2021 for this limited-capacity special event.

Will there be a difference in experiences between the morning and evening reservation windows?

No, guests will be able to experience all that Busch Gardens Christmas Celebration has to offer at either the morning or evening reservation times. Please note that weather conditions may impact ride operations during the event.

Is Busch Gardens® Christmas Celebration kid-friendly?

Definitely! Our youngest guests are encouraged to participate in the NEW Gingerbread Scavenger Hunt, meet Santa and enjoy kid-friendly rides in Sesame Street® Forest of Fun™, Scotland and Oktoberfest.

Face Covering Policy: Please note that all guests 2 years of age and older must wear an approved face covering while in the park. Any forms of a costumed face mask or covering are not permitted. Review approved face coverings and important safety guidelines here.

What are the hours of the event?

There are two reservation windows available known as the “Day Reservation” window & “Night Reservation” window.  Please view the park calendar for operating hours for your preferred date.

What is the Ticket + meal bundle and how does it work?

The Ticket and Meal bundle allows you to pre-purchase a meal with your admission ticket, saving you up to 15%! The meal includes an entrée, side item and non-alcoholic beverage, and are valid for use at Das Festhaus and Squire’s Grille.

Will there be Busch Gardens® Christmas Celebration food options available for those with dietary restrictions?

Yes, please see each participating locations for dietary accommodations.

How much is parking?

Unless already included with your active Membership or Military Pass, parking for this event is $25.

What do I need to bring with me to access the park?

Guests will need to bring their original ticket/Membership/Friends and Family Pass/ Military Pass/Preschool Pass, their reservation confirmation and their photo ID for entry.

How do I enter the park?

All guests will enter through the toll plaza, including Platinum & Premier Memberships, and will be directed towards the France or England parking lots for event entry.

What villages will be open for the Busch Gardens® Christmas Celebration event?

The following villages will be open for guests to enjoy: England, Scotland, Ireland, Sesame Street® Forest of Fun™, France, New France, Germany and Oktoberfest.

What rides are operating during the event?

Roller coasters: Alpengeist®, InvadR®, Verbolten® and Grover’s Alpine Express (Sesame Street® Forest of Fun™)

 

Rides: Finnegan’s Flyer®, Busch Gardens® Railway, Der Autobahn, Der Autobahn Jr., Li’l Clydes, Le Catapult, Kinder Karussel, Der Roto Baron, Der Wirbelwind, Prince Elmo’s Spire and Oscar’s Whirly Worms

 

Please note that weather conditions may impact ride operations during the event. The attractions listed above will be the only operational rides during the Busch Gardens® Christmas Celebration special event.

How will the Santa meet & greet work?

While guests will not be able to sit on Santa’s lap this year, they will still be able to say hello and take a photo from a safe distance!

Will all dining establishments be open?

The following will also be open for your dining enjoyment: Das Festhaus, Der Marktplatz, M. Sweets Confectionary, Cookies & Cocoa, Squire’s Grille, Grogan’s Pub, Brady’s Drink & Snacks, New France Show Grill, Three Rivers Snacks, Coffee Café, Les Frites, Pretzels & Beer

What merchandise locations will be open?

The following shops will be open for Busch Gardens® Christmas Celebration: The Emporium, Kidsington Palace, Emerald Isle Gifts, Toy’s O’ The Leprechaun, Pot O’ Gold Magic Shop, La Belle Shop, Caribou Pottery, Trapper Dave’s, Acadia Traders, German Gifts, Tweedside Gifts, Das Festhaus Gifts, Der Marktplatz and Abby Cadabby’s Treasure Trove

What is Busch Gardens® Williamsburg doing to ensure guest health and safety in light of coronavirus concerns for this event?

The health and safety of our guests, ambassadors and animals is our top priority. For details and information about the measures the guest can expect when visiting the park, including key operational changes, click here.

Can I use my Membership, Annual Pass, Military Pass, Fun Card, Preschool Pass & Friends and Family Pass to attend this event?

Memberships, Military Passes, Friends & Family Passes & Preschool Pass can be used to book a reservation and attend the Busch Gardens® Christmas Celebration. Annual Pass Holders and Fun Card Holders will require a separate admission ticket to this event.

What are the Member & Legacy Pass Holder Friends & Family Discounted Christmas Celebration Tickets?

Members and Legacy Pass Holders are able to purchase up to six (per Membership/Legacy Annual Pass) discounted Christmas Celebration Tickets via their Pass Member Portal or at a self-service kiosk located at the front of the park for their friends or family members to join in the festivities.

• All Members can save up to 40% with Friends & Family Discounted Tickets starting at $44.99. Reservations are required for all visits and are based on availability. If purchased online through Pass Member Portal, you will be provided a ticket voucher number (on each voucher) to be used to make a reservation for the desired date. If purchased via the self-service kiosk, you must enter your Member barcode under the “Ticket Holder Reservation” option for each reservation correlating to the purchased discounted ticket in advance.

• All Legacy Pass Holders can save up to 30% with Friends & Family Discounted Tickets starting at $49.99. If purchased online through Pass Member Portal, you will be provided a ticket voucher number (on each voucher) to be used to make a reservation for the desired date.

Does attending the event take away from the extra days I will receive with my Membership due to the Covid-related closure?

Your Membership will include admission to this limited-capacity special event, however you will need to make a reservation. You will still receive the extended time associated with the park closure.

What Membership benefits can I use for Busch Gardens® Christmas Celebration?

As a Member, you are able to use your normal benefits such as free admission, parking and in-park discounts. Members who received the tier upgrade should be active with those new tiered benefits as well. Additionally, Members are able to save up to 40% and purchase a maximum of six discounted Friends & Family Christmas Celebration Tickets (per Membership) for $44.99 each through the Pass Member Portal or at the self-service kiosks located at the park. Reservations are still required.

Will my Free Friend Ticket for Members be valid for the Busch Gardens® Christmas Celebration event?

The Member Friend for Free ticket benefit is not active at this time. Busch Gardens® Christmas Celebration is a limited-capacity special event that is included with your Membership, but does not take away from the extra time you are to receive due to the park closure related to COVID-19. You will be able to utilize the Member Friend for Free tickets associated with your Membership in 2021 based on availability.

Will photos be available for purchase during the Busch Gardens® Christmas Celebration event?

While Photokey will not be available during Busch Gardens® Christmas Celebration, you will be able to purchase photo packages and digital downloads at Santa’s Meet & Greet, Frosty Meet & Greet, photos with Sesame Street® friends and select ride locations.

Can I use my previously purchased Single-Day, Multi-Day or Vacation Package ticket for this event?

Yes, previously purchased single-day, multi-day & Vacation Package tickets are valid for use at the Busch Gardens Christmas Celebration special event; however, reservations are required and no refunds will be given for the cost difference.

Are the Waves of Honor ™ tickets valid for this event?

No, Waves of Honor™ tickets will not be valid for Busch Gardens® Christmas Celebration.

Are previously purchased All-Season Dine, All-Day Dine, Quick Queue, Stein Club & Pint Club products valid at Busch Gardens® Christmas Celebration?

No, these products are not available for use during Busch Garden® Christmas Celebration. All previously purchased All-Season products will be valid in 2021.

Will the Pet Kennels be available during the event?

Yes, the Pet Kennels are open during Busch Gardens® Christmas Celebration.

Will wheelchair or stroller rentals available to rent?

Yes, wheelchair and strollers are available to rent online before your visit or when you arrive at the park. Please visit our stroller rental location prior to entering the park.

Can I use my previously purchased refillable souvenir cup?

Yes; however, due to our health and safety protocols, filling the bottle from the self-serve drink dispenser is not permitted. A disposable cup will be available to dispense refills.

Will the Ride Accessibility Program (RAP) still be honored?

Yes, the Ride Accessibility Program will be available during Busch Gardens® Christmas Celebration.