Busch Gardens® Tampa Bay offers a unique blend of world-class roller coasters, live shows and more than 12,000 animals.

Frequently Asked Questions

Pass Member Program

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Annual Pass Member Rewards

How do I redeem my free guest ticket(s) online?

Silver, Gold, and Florida Platinum Pass Members can redeem your free guest ticket(s) by following these steps below. Please note that each eligible Pass Member in the household will need to log in separately to redeem guest ticket(s). Tickets are valid at park(s) of membership. Florida Platinum Pass Members can redeem guest tickets for SeaWorld and Aquatica Orlando, Busch Gardens Tampa Bay, and Adventure Island.

 

Step 1: Log into your account using your Pass Member barcode (located on your Annual Pass, it usually starts with the letter “A”) and your billing zip code

Step 2: Scroll to see your available Free Guest Ticket(s) or Discounted Guest Ticket(s)

Step 3: Select your quantity

Step 4: Follow the Checkout instructions

Step 5: You will receive your Guest Ticket(s) at the end of the purchase via email and thru a “Print and Save” button on the last step. You can print this ticket or save it on your phone.

What if my online account does not show my eligible rewards?

Pass Members can visit the self-service kiosks at the park if they are having issues online redeeming select rewards. Guest tickets and many rewards printed at the kiosk are only valid on the day they are printed. If the reward does not show on the kiosk, please visit a guest service window at the park.

 

Kiosk Reward Redemption Steps:

Step 1: Select “Pass Members Only”

Step 2: Scan or type in your Active Pass Barcode

Step 3: Select “Rewards and Tickets”

Step 4: Choose the desired reward or ticket promotion and follow the on-screen prompts

Step 5: Rewards Park Tickets are entry-ready, for other rewards and giveaways follow the redemption instructions on the printed voucher

How do I access my rewards like the free Animal Encounter and the free digital photo downloads?

The rewards can be accessed at the Self-Serve Ticketing kiosks located at the park:

  • Select Pass Member Options
  • Scan your Annual Pass
  • Select Rewards and Tickets
  • Choose the Free Animal Encounter or Free digital photos downloads (PhotoKey)
  • Select the reward(s) that you would like to receive
  • Checkout and take your printed ticket

Once redeemed at a self-service kiosk, please take your free animal encounter ticket to the Serengeti Outpost to book your reservation. Take the free digital download (PhotoKey) ticket to Adventure Photo to activate your PhotoKey account. Lost or stolen rewards cannot be reprinted and will not be replaced.

How can I see what current rewards I have remaining?

Pass Members can visit the Self-Service Kiosks or any Guest Service Representative to view current eligible rewards and redeem any rewards.

What if I don’t see the rewards I should see at the Self-Service Kiosk?

If you do not feel you are seeing the correct rewards shown at the kiosk, please visit any available ticket window or guest services representative and they will be able to look into your account and verify eligible rewards for each Pass Member.

If I paid in full for my Pass, when will I see new rewards?

Guests who paid in full for their Annual Pass and are within their initial term will see some changes to their benefits, as long as the new benefit is better than their existing benefit. Examples include receiving the new higher in-park discounts that correspond with their tier. 

 

When you choose to renew your Annual Pass, you will receive new rewards based on the tier of the new Pass, at time of renewal.

What if I do not know when my Annual Pass was purchased?

Please log in to your account to view order history and account information. Note: The date printed on your Annual Pass may reflect the date the Pass was printed and not your original purchase date. Please verify your Pass details by logging in to your account.

What’s the best way to learn about special offers, additional rewards, and Pass Member access to new attractions?

The best way to stay in the know is to sign up to receive Pass Member email communications! Using the same email address associated with your Annual Pass account, sign up here to receive our monthly newsletter, special offers, learn how to be among the first to ride new attractions, and more.

 

Active Pass Members will be invited to enjoy exclusive ride time on Iron Gwazi when it opens in March 2022.

When can I use my Free Guest Tickets included with my Annual Pass?

Silver, Gold, and Florida Platinum Pass Members with Free Guest Ticket rewards can redeem their tickets during special periods throughout the year.

Aquatica Free Guest Ticket 2021 Blockout Dates: 7/3, 7/4, 7/10, 7/17, 7/24, 7/31, 8/7.

Guest Ticket Redemption Windows Guest Ticket Redemption Windows

How can I see my Guest Ticket eligibility?

Logging into your Pass Member account is the best way to see any available rewards, including Guest Tickets, associated with your Pass. In your account, you will only see tickets that are available to you during the current redemption period. Additional tickets (if you are eligible for them) will be available when the next set of guest ticket usage dates begins.

If you have multiple Annual Passes on the same account, log in using the barcode and zip code of each Pass Member to see their rewards.

If I have an EZpay Annual Pass purchased before June 7, 2021 and it is due for auto-renewal, will I see new Free Guest Tickets on my anniversary date?

Yes, Pass Members who complete their commitment and auto-renew will see their guest tickets replenished on their anniversary date. Guest tickets for all Pass Members are based on the new usage calendar detailed below. Subject to change. Review your account for current rewards including guest tickets.

 

  • Silver Pass Members:
    • 1 Ticket valid January 3 - September 30
    • 1 Ticket valid October 1 - January 2, 2023
  • Gold Pass Members:
    • 1 Ticket valid January 3 - May 15
    • 2 Tickets valid May 16 - September 30
    • 1 Ticket valid October 1 -  January 2, 2023
  • Platinum Pass Members
    • 2 Tickets valid January 3 - May 15
    • 2 Tickets valid May 16 - September 30
    • 2 Tickets valid October 1 -  January 2, 2023

Annual Pass General Information

How do I redeem or activate my Preschool Card?

The Busch Gardens Tampa Bay and Adventure Island Preschool Card is available for online registration until March 27, 2022. After registering your child for the Preschool Card, guests must visit the park by April 10, 2022 to redeem & activate.

 

The 2022 Preschool Card offers kids ages 5 and younger admission to Busch Gardens through December 31, 2022, and Adventure Island through the end of the 2022 season. Available for children ages 5 and under at time of registration, only valid for Florida residents. Does not include free parking, separately ticketed events, in-park discounts or other Premium Pass benefits. Guests may be asked to provide proof of age prior to entry.

How do I purchase an Annual Pass?

The best way to purchase an Annual Pass is by visiting us at the websites below. You can visit the parks’ ticket windows on any regular operating day to purchase or can call 1-813-884-4FUN to enroll by phone. 

Can I buy an Annual Pass for just SeaWorld Orlando and Busch Gardens Tampa Bay?

No, we no longer offer a 2-Park SeaWorld Orlando & Busch Gardens Tampa Bay Annual Pass. Your best value is the Florida Parks Annual Pass, which includes admission to all four Florida parks:  SeaWorld and Aquatica Orlando and Busch Gardens and Adventure Island Tampa Bay.  Select your benefits and enjoy the year-round fun at all four parks.

What do I need to do before my first visit?

After you purchase your Annual Pass, you will receive an email containing a PDF version of your actual Annual Pass. This is your Annual Pass, which you can either print out or download on your mobile device to scan at the front gate for entrance. You may also show this at culinary and merchandise locations in-park to receive your discount.

 

For future visits, we recommend accessing your barcodes from your mobile device. Login to the Pass Member website, click the "Account" tab and scroll down to view your barcodes. These barcodes can be used to enter the park and receive in-park discounts. 

If you wish to receive a wallet-size version of your Annual Pass, please scan your PDF at the Self-Service Ticketing kiosks, to print one. Please note that printing a wallet-size Annual Pass produces a new barcode and deactivates your previous barcode, including any saved in your mobile device which will need to be updated manually.

 

I currently have a Platinum Annual Pass from a non-Florida park. Do I receive the benefits of the Florida Parks Platinum Annual Pass?

No. Many benefits of the Florida Parks Platinum Pass are a home state benefit. Please check with your home state park for your special benefits. All Platinum Passes receive admission to our select 11 parks excluding Discovery Cove.

I lost my Annual Pass. Where can I have it reprinted and is there a fee?

You can reprint the PDF version of your Annual Pass by accessing your order history.  Another option is to print a wallet-size version of your Annual Pass by scanning your PDF at the Self-Service Ticketing kiosks. Each Pass Member can reprint their Annual Pass twice before a $5 reprint fee would apply. Please note that reprinting your Pass produces a new barcode and deactivates your previous barcode, including any saved in your mobile device which will need to be updated manually.

Do you offer discounted Annual Passes for seniors?

Since we have expanded our Annual Pass offering to include four unique levels of benefits and price, we are not offering additional considerations at this time. Seniors now have the flexibility to choose from our Bronze, Silver, Gold and Platinum Passes for the perks and value they want most. 

Upgrading to an Annual Pass

Where can I upgrade my Fun Card or Pass to a different Annual Pass?

You can visit any guest ticket window or Guest Services to upgrade to an Annual Pass.

I have a Fun Card and would like to purchase an Annual Pass. Do I have to buy an Annual Pass at full price? Can the Fun Card price be applied to the Annual Pass?

You will simply pay the difference between the prorated Fun Card and the Annual Pass of choice.  We will prorate the difference based on the time remaining on your Fun Card.

Why should I upgrade to a Florida Gold Annual Pass?

Get the most value when you upgrade to a Florida Gold Pass. If you want 15% off food and beverage, 30% off merchandise, four free guest tickets and a free Annual PhotoKey, the Florida Parks Gold Annual Pass is your best bet.

Annual Pass Program Benefits

Is unlimited admission included with all Annual Passes?

No. Florida Bronze Annual Passes include 12 months of admission with blockout dates. Florida Silver, Gold, and Platinum Annual Passes include unlimited admission for 12 months with no blockout dates.

How do I access my Pass Member discounts on in-park experiences?

After you purchase an Annual Pass, you will have immediate access to the Pass Member website. You may use your account username and password or your Pass Member barcode and zip code to login to the website. Once logged in, you’ll be able to access discounted tours, book a specialty dine with your discount, save on Quick Queue®, and more. When you are in-park, present your active Annual Pass to receive your discount on purchases. 

Is free parking included with all Annual Passes?

No. Florida Bronze Annual Passes receive no parking discount. Florida Silver & Gold Annual Passes include free general parking. Florida Platinum Annual Passes include free preferred parking*.

Parking benefits are limited to park of membership and are subject to availability.

I am a Busch Gardens Tampa Bay Pass Member. Do I still get a free friend ticket on my birthday?

No. The birthday offer at Busch Gardens Tampa Bay is no longer available. Instead, Silver, Gold and Platinum Busch Gardens Pass Members will receive one or more free guest tickets per year to your choice of 1 park of membership, excluding Discovery Cove. Parking is not included on the guest ticket. The Pass Member must be with the guest for entry to the park. Tickets must be used on the day printed. Quantity of free guests tickets varies by tier and tickets are distributed on a rolling calendar basis. Bronze Pass Members do not receive any free guest tickets.

 

Free tickets will be issued as a Reward at the Self-Service Ticketing kiosks located at the park.

  • Select Pass Member Options
  • Scan Annual Pass
  • Select Rewards and Tickets
  • Choose the Free Guest Ticket(s). Tickets must be used on the day printed. Redeem reward on day of use only and not on a blockout date. Lost or stolen rewards cannot be reprinted and will not be replaced.
  • Checkout and take printed ticket directly to the Park Entrance. Pass Member must be present with guest upon entry.

What is the Single Ride Quick Queue benefit for Platinum Pass Members?

The Single Ride Quick Queue is an exclusive benefit that allows Platinum Pass Members to enjoy priority access to an attraction of their choice, once per operating day. This benefit can be used at participating attractions that accept Quick Queue. 

 

How To Redeem

  1. Visit our Self-Service Ticketing Kiosks located at the front of the park(s) or near select attractions.
    • Select Pass Member Options
    • Scan or Enter Annual Pass Barcode
    • Select Pass Member Rewards
    • Choose Single Ride Quick Queue
  2. Bring the printed voucher obtained from the Self-Service Ticketing Kiosk to the qualifying attraction of your choice and present the voucher to the Ambassador before entering the Queue Line.
 

New attractions are not eligible for the Single Ride Quick Queue benefit during the initial year of opening. This includes Ice Breaker at SeaWorld Orlando and Iron Gwazi at Busch Gardens Tampa Bay in 2022.

 

*Attraction availability may vary. Other restrictions may apply.

When can I use the free guest ticket(s)?

Silver, Gold, and Florida Platinum Pass Members with Free Guest Ticket rewards can redeem their tickets during special periods throughout the year.

Guest Ticket Redemption Windows Guest Ticket Redemption Windows

I have a 2-year Pass on EZpay monthly payments and my Pass says “Gold” on it. Will I receive the benefits of the new Florida Gold Annual Passes?

No. In the past, the term “Gold” stood for our 2-year Annual Passes, which had the same benefits as 1-year Annual Passes. Active 1-year or 2-year Florida Parks Annual Pass Members (not including Platinum Pass Members) will receive the benefits associated with a Silver Annual Pass including admission to the designated park(s), free parking, and in-park discounts.

 

If you would like to upgrade to a Gold or Platinum Annual Pass, visit the parks’ ticket windows on any regular operating day or call 1-813-884-4FUN to enroll. The EZpay contract terms and conditions in effect when you upgrade will apply.

Why does the Florida Bronze Annual Pass have blockout dates?

Each Annual Pass plan offers varying benefits.  The Florida Bronze Annual Pass plan was designed for guests who are flexible and looking for maximum savings.

 

What are the Florida Bronze Annual Pass blockout dates?

2022 Blockout Dates:

SeaWorld Orlando: February 19; March 19; April 16; October 22, 29; November 26; December 25, 29-31
Aquatica Orlando: April 16; July 2-4, 9, 16, 23, 30; August 6, 13
Busch Gardens Tampa Bay: November 26; December 28-30
Adventure Island Tampa Bay: May 30

 

2023 Blockout Dates:

SeaWorld Orlando: February 19; March 19; April 16; October 22, 29; November 26; December 25, 29-31
Aquatica Orlando: April 8; May 27-28; June 17, 24; July 1-4, 8, 15, 22, 29; August 5
Busch Gardens Tampa Bay: March 18; April 8; July 1, 8; November 25; December 28, 30-31
Adventure Island Tampa Bay: May 29; June 17; July 1, 8, 15, 22, 29

If I purchase a Florida Bronze Annual Pass and want to visit the park on a blockout date, do I have to purchase a full-priced admission ticket?

No. We have a special discounted rate for Florida Bronze Pass Members who choose to visit on blockout dates to park(s) of membership. Login to the Pass Member Website or visit the,Full Service Ticket Windows on the day of your visit to make this purchase. Limit 1 discounted ticket per Pass Member per day.

 

Offer subject to park capacity.

Annual Pass Benefit Updates

Can I still use my discounted guest tickets?

Existing Pass Members that purchased before September 8, 2020 and received discount tickets at time of purchase will be able to use any remaining balances for Discounted Guest Tickets that are already on their account.

Tickets must be used on the day printed if purchased at the park. Discount is based on general admission full retail front gate pricing. Lost or stolen rewards cannot be reprinted and will not be replaced.

What is different now about the Discounted Guest Tickets that come with my Pass?

Pass Members will receive promotional discounted guest tickets at certain times of the year, so be sure to sign up for emails to receive the latest Pass Member offers. Discounted Guest Tickets are no longer pre-loaded onto your Membership.

After my full-paid Annual Pass expires, can I purchase the same Annual Pass I have now?

No, our previous Annual Pass benefit options will no longer be available for purchase or for renewal. When you are nearing expiration, you will be able to log in to the Pass Member website to see your new Annual Pass renewal options and special offers.

What is the Gold & Platinum VIP Entry Fast Lane?

This benefit will provide priority entry to Gold and Platinum Pass Members through the entry turnstiles. Look for applicable signage, when available.

What are VIP Pass Member Ride Nights?

We are excited to announce the addition of VIP Pass Member Ride Nights in the future! Stay tuned to Pass Member communication channels for more information on these after-hours Pass Member exclusive events. Sign up for emails.

How do I access savings on Discovery Cove® and SeaWorld Vacation Packages?

Log in to your Pass Member account and click on the “Offers” page. At the bottom of the offers, you will see links for the Discovery Cove and Vacation Package discounts.

Annual Pass Payment Options

What is EZpay?

EZpay is an interest-free monthly payment program designed to make an Annual Pass fit easily into your budget. There is a 12-month initial commitment, and then your Pass will automatically renew on a month to month basis (at a rate which may be adjusted based upon the then current retail price of the plan you initially selected), subject to your right to cancel at any time following the 12-month initial commitment period.

Do I have to get on the EZpay monthly payment plan?

You are not required to purchase your Annual Pass on EZpay, however EZpay is an interest-free monthly payment program designed to make an Annual Pass fit easily into your budget for as long as your Annual Pass is active. There is a 12-month initial commitment, and then your Pass will automatically renew on a month to month basis (at a rate which may be adjusted based upon the then current retail price of the plan you initially selected), subject to your right to cancel at any time following the 12-month initial commitment period.

Once I purchase a new Annual Pass will the monthly rate stay the same, or will it go up at some point?

Your monthly rate will not increase during the initial 12-month commitment.  After that, each month you will be charged 1/12 of the then-current retail price for the Annual Pass (plus tax) of the plan you initially selected and no down payment will be required. 

The old Annual Pass Program had a price lock guarantee, what about the new Annual Pass program?

Price Lock Guarantee is no longer available for the new Annual Pass program. Your rate will not change within the first 12-months of your commitment.  After the initial 12-month commitment, each month you will be charged 1/12 of the then-current retail price for the Annual Pass (plus tax).  If the Annual Pass rate increases, you will receive notice of that increase before your credit or debit card is charged. 

Full Pay Auto Renew (FPAR)

Why did my Pass automatically renew?

For your convenience, your Pass was set up for automatic renewal at the time of your purchase. Based on the payment agreement, it would renew automatically at your one-year anniversary unless you canceled beforehand.

What amount will be charged to my card when it automatically renews?

When you purchased your Pass, both the "Total Price" you paid initially (including any sales or discounts) and the "Recurring Annual Payment After Initial Term" to be charged on your anniversary would have appeared on the agreement.

*Subject to change. 

Will my Pass price go up each year it renews?

After your initial 12-month commitment, you will be charged the Recurring Annual Price that was listed in your payment agreement when you purchased. For any additional price increases, you will receive notice before your credit or debit card is charged.

*Subject to change. 

Do I still receive the same benefits when my Pass automatically renews?

When you are in your initial term, you will keep your existing benefits and rewards through the end of the term. Upon renewal, your Annual Pass would grant you the current benefits and rewards based on your tier (Bronze, Silver, Gold, or Platinum) and parks.

If I have an FPAR (Full Paid Auto Renew) Annual Pass, will I see new Free Guest Tickets on my anniversary date?

Yes, as a FPAR Pass Member, you will see your guest tickets replenished on your anniversary date. These tickets will follow the current ticket usage calendar. Review your account for current rewards.

How do I manage my account?

You can manage your account and update your debit and credit cards online with our EZpay management system.

Step 1: Log in with your username and password or create an account with your Pass
• (NOTE: a barcode/zip code login does not provide sufficient security to manage your EZpay account)
• If you already have an account, click “add your Pass” once logged in to update your account with Pass(es) desired.

Step 2: Click on the “EZpay” tab

Step 3: On the left side, after a listing of your EZpay Passes, you’ll see a link to update your card (among other helpful options)

Step 4: Click the link to update your card information and then enter the desired information on the following screen