Busch Gardens® Tampa Bay offers a unique blend of world-class roller coasters, live shows and more than 12,000 animals.

Frequently Asked Questions

New Pass Member Program

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Annual Pass General Information

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How do I purchase an Annual Pass?

The best way to purchase an Annual Pass is by visiting us at the websites below. You can visit the parks’ ticket windows on any regular operating day to purchase or can call 1-813-884-4FUN to enroll by phone. 

Can I buy an Annual Pass for just SeaWorld Orlando and Busch Gardens Tampa Bay?

No, we no longer offer a 2-Park SeaWorld Orlando & Busch Gardens Tampa Bay Annual Pass. Your best value is the Florida Parks Annual Pass, which includes admission to all four Florida parks:  SeaWorld and Aquatica Orlando and Busch Gardens and Adventure Island Tampa Bay.  Select your benefits and enjoy the year-round fun at all four parks.

What do I need to do before my first visit?

After you purchase your Annual Pass, you will receive an email containing a PDF version of your actual Annual Pass. This is your Annual Pass, which you can either print out or download on your mobile device to scan at the front gate for entrance. You may also show this at culinary and merchandise locations in-park to receive your discount.

 

For future visits, we recommend accessing your barcodes from your mobile device. Login to the Pass Member website, click the "Account" tab and scroll down to view your barcodes. These barcodes can be used to enter the park and receive in-park discounts. Apple device users may also add them to their Apple Wallet.

 

If you wish to receive a wallet-size version of your Annual Pass, please scan your PDF at Zone A, self-service kiosks, to print one. Please note that printing a wallet-size Annual Pass produces a new barcode and deactivates your previous barcode, including any saved in your mobile device which will need to be updated manually.

 

I currently have a Platinum Annual Pass from a non-Florida park. Do I receive the benefits of the Florida Parks Platinum Annual Pass?

No. Many benefits of the Florida Parks Platinum Pass are a home state benefit. Please check with your home state park for your special benefits. All Platinum Passes receive admission to our select 11 parks excluding Discovery Cove.

I lost my Annual Pass. Where can I have it reprinted and is there a fee?

You can reprint the PDF version of your Annual Pass by accessing your order history.  Another option is to print a wallet-size version of your Annual Pass by scanning your PDF at Zone A, self-service kiosks. Each Pass Member can reprint their Annual Pass twice before a $5 reprint fee would apply. Please note that reprinting your Pass produces a new barcode and deactivates your previous barcode, including any saved in your mobile device which will need to be updated manually.

Do you offer discounted Annual Passes for seniors?

Since we have expanded our Annual Pass offering to include four unique levels of benefits and price, we are not offering additional considerations at this time. Seniors now have the flexibility to choose from our Bronze, Silver, Gold and Platinum Passes for the perks and value they want most. 

Upgrading to an Annual Pass

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Where can I upgrade my Fun Card or Pass to a different Annual Pass?

You can visit any guest ticket window or Guest Services to upgrade to an Annual Pass.

I have a Fun Card and would like to purchase an Annual Pass. Do I have to buy an Annual Pass at full price? Can the Fun Card price be applied to the Annual Pass?

You will simply pay the difference between the prorated Fun Card and the Annual Pass of choice.  We will prorate the difference based on the time remaining on your Fun Card.

Why should I upgrade to a Florida Gold Annual Pass?

Get the most value when you upgrade to a Florida Gold Pass. If you want 15% off food and merchandise, two free guest tickets, a free animal encounter, and a free Annual PhotoKey, the Florida Parks Gold Annual Pass is your best bet.

Annual Pass Program Benefits

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If I bought my Annual Pass before October 2018, what benefits do I receive?

Annual Passes purchased prior to October 4, 2018 will receive the same benefits as a Silver Annual Pass at their Florida park(s) of membership, including free parking, discounts on dining and merchandise, and discounted guest tickets.

Is unlimited admission included with all Annual Passes?

No. Florida Bronze Annual Passes include 12 months of admission with the blockout dates that can be viewed here. Florida Silver, Gold, and Platinum Annual Passes include unlimited admission for 12 months with no blockout dates.

How do I access my Pass Member discounts on in-park experiences?

After you purchase an Annual Pass, you will have immediate access to the Pass Member website. You may use your account username and password or your Pass Member barcode and zip code to login to the website. Once logged in, you’ll be able to access discounted tours, book a specialty dine with your discount, save on Quick Queue®, and more. When you are in-park, present your active Annual Pass to receive your discount on purchases. 

Is free parking included with all Annual Passes?

No. Florida Bronze Annual Passes receive no parking discount. Florida Silver Annual Passes include free general parking. Florida Gold and Florida Platinum Annual Passes include free preferred parking*.

Parking benefits are limited to park of membership and are subject to availability.

I am a Busch Gardens Tampa Bay Pass Member. Do I still get a free friend ticket on my birthday?

No. The birthday offer at Busch Gardens Tampa Bay is no longer available. Instead, Silver, Gold and Platinum Busch Gardens Pass Members will get one or more free guest ticket reward added to their account, which can be used year-round instead of being limited to your birthday month. Pass Members will receive one or more free guest ticket per year to your choice of 1 park of membership excluding Discovery Cove. Parking not included on the guest ticket. The Pass Member must be with the guest for entry to the park. Tickets must be used on the day printed. Quantity of free guests tickets varies by tier. Bronze Pass Members do not receive any free guest tickets.

 

Free tickets will be issued as a Reward at the kiosk located at the park (Zone A).

  • Select Pass Member Options
  • Scan Annual Pass
  • Select Rewards and Tickets
  • Choose the Free Guest Ticket(s). Tickets must be used on the day printed. Redeem reward on day of use only and not on a blockout date. Lost or stolen rewards cannot be reprinted and will not be replaced.
  • Checkout and take printed ticket to Zone C for park entry. Pass Member must be present with guest upon entry.

When can I use the free guest ticket(s)?

Florida Silver Pass Members receive 1 free guest ticket per year, Florida Gold Pass Members receive 2 free guest tickets per year and Florida Platinum Pass Members receive 3 free guest tickets per year to your choice of your Florida park(s) of membership excluding Discovery Cove. Parking not included. The Pass Member must be with the guest for entry to the park. Tickets can be used on any regularly scheduled operating day but the tickets must be used on the day printed. Guest tickets may not be used during separately-ticketed events such as Howl-O-Scream.

 

Free tickets will be issued as a Reward at the kiosk located at the park (Zone A). Florida Silver, Gold, and Platinum Pass Members will:

  • Select Pass Member Options
  • Scan Annual Pass
  • Select Rewards and Tickets
  • Choose the Free Guest Ticket(s). Tickets must be used on the day printed. Redeem reward on day of use only. Lost or stolen rewards cannot be reprinted and will not be replaced.
  • Checkout and take printed ticket to Zone C for park entry. Pass Member must be present with guest upon entry.

I have a 2-year Pass on EZpay monthly payments and my Pass says “Gold” on it. Will I receive the benefits of the new Florida Gold Annual Passes?

No. In the past, the term “Gold” stood for our 2-year Annual Passes, which had the same benefits as 1-year Annual Passes. Active 1-year or 2-year Florida Parks Annual Pass Members (not including Platinum Pass Members) will continue to receive the benefits that are currently associated with your Annual Pass including admission to the designated park(s), free parking, in-park discounts, and discounted tickets.

 

If you would like to upgrade to a new Gold Annual Pass, visit the parks’ ticket windows on any regular operating day or call 1-813-884-4FUN to enroll. The EZpay contract terms and conditions in effect when you upgrade will apply.

Why does the Florida Bronze Annual Pass have blockout dates?

Each Annual Pass plan offers varying benefits.  The Florida Bronze Annual Pass plan was designed for guests who are flexible and looking for maximum savings.

 

What are the Florida Bronze Annual Pass blockout dates?

Blockout dates vary by park. View Florida Bronze Annual Pass blockout dates:

If I purchase a Florida Bronze Annual Pass and want to visit the park on a blockout date, do I have to purchase a full-priced admission ticket?

No. We have a special discounted rate for Florida Bronze Pass Members who choose to visit on blockout dates to park(s) of membership. Login to the Pass Member Website or visit Zone B, Full Service Ticket Windows on the day of your visit to make this purchase. Limit 1 discounted ticket per Pass Member per day.

Annual Pass Benefit Updates

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I currently have an active Pass. Will I receive the new benefits of current purchasers?

Current Pass Members will keep their existing benefits and rewards through the end of 2020, and will be transitioned into some of the new benefits and in-park discounts starting in 2021:

 

• Merchandise and Food & Beverage Discounts

• Quick Queue® Discounts

• Animal Experiences and Feeding Discounts

Can I still use my discounted guest tickets?

Existing Pass Members will be able to use any remaining balances for Discounted Guest Tickets that are already on their account.

Will I get the increased number of Free Guest Tickets that come with the new Passes?

Existing Pass Members will keep their current benefits and reward allowances through the end of 2020. In 2021, existing Pass Members would be eligible to receive new Free Guest Tickets only upon renewal of their Annual Pass, as those rewards are issued per initial term.

My Pass was upgraded a tier due to the park closures. Do I get these new benefits that go with the tier I was upgraded to?

No, existing Pass Members will keep their current benefits and rewards at this time. Upgraded Benefits are valid through the end of 2020 (or when your pass expires, whichever is first), and you will then return to your previous benefit level.

I have an existing Gold Annual Pass. Can I still use my Free Animal Encounter even though new Gold Passes don’t receive that?

Yes, existing Gold Pass Members that still have an Animal Encounter reward available on their account will be able to redeem it any time before their initial commitment term ends. Please note this reward will not roll over into any renewal period, and will not be available on future Gold Pass purchases or renewals.

I have an existing Florida Platinum Membership, can I still redeem my 1 Free Photo Print?

Yes, existing Florida Platinum Pass Members that still have a Free Photo Print reward available on their account will be able to redeem it any time before their initial commitment term ends. Please note this reward will not roll over into any renewal period, and will not be available on future Platinum Pass purchases or renewals.

I see that the new Platinum Passes come with a once per day Quick Queue® for one ride. If I have an existing Florida Platinum Membership, will I be able to keep my Ride-Again Privileges?

Platinum Pass Member Ride-Again Privileges will be discontinued at all parks effective January 1, 2021 for existing members. However, all Florida Platinum Pass Members would become eligible for the once per day Quick Queue® valid at one ride, starting in January 2021. Redeem this once per day at park kiosk by scanning your Pass and selecting Pass Member Offers.

What is different now about the Discounted Guest Tickets that come with my Pass?

Pass Members will receive promotional discounted guest tickets at certain times of the year, so be sure to sign up for emails to receive the latest Pass Member offers. Discounted Guest Tickets are no longer pre-loaded onto your Membership.

Will I get the increased discounts on in-park merchandise that come with the new Passes?

Existing Pass Members will keep their current benefits at this time through the end of 2020. In January 2021, existing Pass Members will have their in-park discounts automatically transitioned to the new benefits for their corresponding tier, where applicable.

I have an existing Silver Annual Pass, will I receive the Free PhotoKey® for Digital Photo Downloads?

Yes, but existing Pass Members will keep their existing benefits at this time. In January 2021, active existing Silver Pass Members will receive the Free PhotoKey® added to their rewards.

After my full-paid Annual Pass expires, can I purchase the same Annual Pass I have now?

No, our previous Annual Pass benefit options will no longer be available for purchase or for renewal. When you are nearing expiration, you will be able to log in to the Pass Member website to see your new Annual Pass renewal options and special offers.

I currently have a Florida Parks Platinum Annual Pass. Will I receive the new benefits of the new Florida Parks Platinum Annual Pass even if I don’t upgrade?

Yes, you will receive some of the new benefits. In January 2021, you will receive the new Platinum in-park benefits at your Florida park(s) of membership, like 50% off merchandise, 20% off animal tours, and other discounts. Rewards like Free Guest Tickets will only be updated once your Annual Pass is renewed, as those allotments are per initial term.

My Bronze Annual Pass or 2020 Fun Card is valid into 2021. Will there be any blockout dates?

Yes, all Bronze Annual Passes and Fun Cards will be subject to applicable blockout dates in 2021. Please view dates here.

I’m an existing Bronze Pass Member and receive 50% off General Parking. Will I continue to receive this benefit although new Bronze passes do not include any parking benefits?

Yes, existing Bronze Pass Members will keep their 50% off General Parking benefit throughout the end of their initial commitment term. Upon renewal, Pass Members would receive the new benefits associated with their renewed Pass.

What is the Gold & Platinum VIP Entry Fast Lane?

This benefit will provide priority entry to Gold and Platinum Pass Members through the entry turnstiles. Look for applicable signage, when available.

What are VIP Pass Member Ride Nights?

We are excited to announce the addition of VIP Pass Member Ride Nights in the future! Stay tuned to Pass Member communication channels for more information on these after-hours Pass Member exclusive events. Sign up for emails.

How do I access savings on Discovery Cove® and SeaWorld Vacation Packages?

Log in to your Pass Member account and click on the “Offers” page. At the bottom of the offers, you will see links for the Discovery Cove and Vacation Package discounts.

Annual Pass Member Rewards

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How do I access my rewards like the free Animal Encounter and the free digital photo downloads?

The rewards can be accessed at the self-serve kiosks located at the park (Zone A):

  • Select Pass Member Options
  • Scan your Annual Pass
  • Select Rewards and Tickets
  • Choose the Free Animal Encounter or Free digital photos downloads (PhotoKey)
  • Select the reward(s) that you would like to receive
  • Checkout and take your printed ticket

Once redeemed at a self-service kiosk, please take your free animal encounter ticket to the Serengeti Outpost to book your reservation. Take the free digital photo downloads (PhotoKey) ticket to any photo location to exchange for your PhotoKey lanyard. If you are a new Platinum Annual Pass Member one 6x8 photo print will be loaded onto your new PhotoKey lanyard for use. Lost or stolen rewards cannot be reprinted and will not be replaced.

I purchased an Annual Pass before October 4, 2018, and was rolled into the new benefit plans. When will I receive new rewards?

Previous EZpay Pass Members who purchased before October 4, 2018, who are active and out of commitment received updated rewards again on October 4, 2019.

I purchased an Annual Pass after October 4, 2018, as part of the tiered plans. When will I receive new rewards?

Current EZpay Pass Members who purchased after October 4, 2018, will receive updated rewards once they reach the date past their initial commitment term and make their first Out of Commitment payment. This date is typically one year plus one day from the initial date of purchase (15 months past date of purchase for 15 month passes). Pass Members must be active status and have no holds on their account to receive updated rewards.


If you choose to cancel or end your Annual Pass immediately after the initial commitment term, you will not receive any updated rewards. Please refer to your EZpay contract to define your term start and end date.

How can I see what current rewards I have remaining?

Pass Members can visit the Self-Service Kiosks or any Guest Service Representative to view current eligible rewards and redeem any rewards.

What if I don’t see the rewards I should see at the Self-Service Kiosk?

If you do not feel you are seeing the correct rewards shown at the kiosk, please visit any available ticket window or guest services representative and they will be able to look into your account and verify eligible rewards for each Pass Member.

If I paid in full for my Pass, when will I see new rewards?

Guests who paid in full for their Annual Pass will not see any changes to their rewards during their Annual Pass time frame. When you choose to renew your Annual Pass, you will receive new rewards based on the tier of the new Pass, at time of renewal.

What if I do not know when my Annual Pass was purchased?

Please log in to your account to view order history and account information. Note: The date printed on your Annual Pass may reflect the date the Pass was printed and not your original purchase date. Please verify your Pass details by logging in to your account.

Annual Pass Payment Options

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What is EZpay?

EZpay is an interest-free monthly payment program designed to make an Annual Pass fit easily into your budget. There is a 12-month initial commitment, and then your Pass will automatically renew on a month to month basis (at a rate which may be adjusted based upon the then current retail price of the plan you initially selected), subject to your right to cancel at any time following the 12-month initial commitment period.

Do I have to get on the EZpay monthly payment plan?

You are not required to purchase your Annual Pass on EZpay, however EZpay is an interest-free monthly payment program designed to make an Annual Pass fit easily into your budget for as long as your Annual Pass is active. There is a 12-month initial commitment, and then your Pass will automatically renew on a month to month basis (at a rate which may be adjusted based upon the then current retail price of the plan you initially selected), subject to your right to cancel at any time following the 12-month initial commitment period.

Once I purchase a new Annual Pass will the monthly rate stay the same, or will it go up at some point?

Your monthly rate will not increase during the initial 12-month commitment.  After that, each month you will be charged 1/12 of the then-current retail price for the Annual Pass (plus tax) of the plan you initially selected and no down payment will be required. 

The old Annual Pass Program had a price lock guarantee, what about the new Annual Pass program?

Price Lock Guarantee is no longer available for the new Annual Pass program. Your rate will not change within the first 12-months of your commitment.  After the initial 12-month commitment, each month you will be charged 1/12 of the then-current retail price for the Annual Pass (plus tax).  If the Annual Pass rate increases, you will receive notice of that increase before your credit or debit card is charged.