Make your day at Busch Gardens Tampa Bay a breeze with parking, stroller rentals, wheelchair rentals and more
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Frequently Asked Questions

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Contact Us

Have questions? For more information, contact us at BGA.GuestInformation@BuschGardens.com or (813) 884-4FUN.

How much is parking?

Nearly 5,000 spaces are available for vehicles.

  • $20 - General parking for cars, motorcycles, trucks, recreation vehicles and campers (FREE for Annual Pass Members)
  • $26 - Preferred parking ($13 for Annual Pass Members; FREE for Platinum Members)

Preferred parking is subject to availability. Tour buses may park for free.

What are the attraction restrictions?

Some Rides restrictions are posted at each ride, and all guests including those using wheelchairs must meet the requirements. Please see a park ambassador at the ride if you have any questions.

When are rides closed for maintenance?

For the safety of our guests, attractions occasionally close for improvements and general maintenance. Please refer to our Closure Schedule before your visit.

What time does the park open?

Review the park hours and show times page for more detailed information. Opening and closing times vary by season. Hours are extended during holiday periods and summer evenings (May through Labor Day). Operating hours for rides vary from normal park operating hours.

Am I allowed to bring food or drinks into the park?

 Hard and soft coolers, glass containers, food such as sandwiches, meals, etc., and flavored drinks may not be taken into the park. Water bottles may be taken into the park. Outside food and drinks are not allowed in Busch Gardens. Guests with special dietary needs, please contact Guest Relations.

Are hands free cameras, harnesses and extensions allowed?

Please note that Selfie Sticks or any hand-held extension poles for mobile devices are not permitted on any ride.

The following conditions must be met for any hands free cameras/camera harnesses to be permitted on a ride:.. 

  • Chest-mounted and wrist-mounted harnesses are allowed.
  • Camera must be secured by a 3-point or more harness, over the riders shoulders and around the torso, that is snapped or buckled closed and cannot be detached by bumping. 
  • Cameras with a case must be tightly snapped closed and the case must be securely attached to the harness with a screw-type pin or similar device. Similarly, an uncased camera can be directly and securely attached to the harness with a screw-type pin or similar device.
  • Please see ride attendant for ride-specific procedures.

Are lockers available?

All day self-service lockers are available for rent in the Morocco section of the park, by lost and found, near the entrance. The multi-use, key pad operated lockers can be used as often as you like throughout your day. Self-service kiosks accept cash and credit cards. For your convenience, there are three dimensions of All-Day Lockers available for rent:

Standard

Large

Jumbo

7.5”h x 13”w x 18”d
$10 Per Day

10.5”h x 16.5”w x 18”d
$15 Per Day

13.5”h x 22.5”w x 18”d
$20 Per Day

 

Pardon our dust as we transition from our current coin operated lockers to our new electronic lockers throughout the park. Should you have to use a coin operated locker, change machines will be located nearby for your convenience. Coin operated lockers are $0.50 per use during this transition period.

Riders are not permitted to have any loose articles on any of our major attractions. The following locations will have one-time use, key pad operated lockers available for rent. Self-service kiosks accept cash and credit cards. One-time use locker pricing: $1.00 for the first two hours, and $2.00 for each additional hour, with a $20.00 per day maximum. Prices are subject to change.

  • Montu
  • Cobra’s Curse
  • Cheetah Hunt
  • Scorpion / Falcon’s Fury
  • Kumba
  • Congo River Rapids
  • SheiKra / Stanley Falls Flume

Are Segways allowed?

SeaWorld Parks & Entertainment® is committed to providing guests a safe and enjoyable experience. Because of different pathway configuration and terrain as well as large crowds that include small children and strollers, we regret that we cannot permit the use of two-wheeled, self-balancing electric vehicles such as Segways. We are pleased to offer other forms of personal transportation, including electric convenience vehicles and standard wheelchairs and we encourage you to contact Guest Relations with any questions you may have.

Are there kennel services?

On-site kennels are located at the front of the main parking lot across from the first tram stop. The air-conditioned facility is staffed from park open until park close, and the cost is $10.00 per day ($9.00 for Pass Members, excluding Fun Card holders). Park guests are required to bring pet food and to walk their pets during the day. You may bring a blanket for the pet's comfort, and a current shot record and rabies tag is required.

Can I smoke at Busch Gardens?

Busch Gardens Tampa Bay is committed to a safe and friendly environment. Therefore we have provided designated smoking stations throughout the park. All indoor areas will remain smoke-free environments. Outdoor smoking stations are designated in guest areas by smoking urns, benches and "Designated Smoking Area" signs, which are situated near most restrooms. These signs are marked on the park maps.

 

The use of marijuana is not permitted on property at Busch Gardens Tampa Bay.

Can my children go to Busch Gardens without me?

Except when participating in an event intended for young guests such as our Summer Camps, sleepovers, birthday parties and educational programs, SeaWorld Parks & Entertainment® suggests that visitors 13 and younger be accompanied by an adult.

How can I sign up for email updates?

Sign up to receive Busch Gardens Tampa Bay updates.

How does the Busch Gardens shuttle work?

Mears Destination Services offers round trip motor coach transportation from several convenient Orlando area locations to Busch Gardens Tampa Bay.

Transportation is complimentary with any purchased Busch Gardens admission ticket. Reservations are highly recommended, due to demand.

Number of stops for each shuttle are not determined until day of trip. Your shuttle could potentially have a maximum of 3 stops on the route. For additional information, including pickup time and locations, please call 1-800-221-1339 or visit Mears Destination Services.

Spending your birthday at Busch Gardens?

If you are spending your birthday at Busch Gardens Tampa Bay stop by Guest Relations and we'll give you a special birthday pin to let everyone know it's your big day!

What accommodations are available for guests with special needs?

Busch Gardens is committed to providing all guests with a safe and enjoyable experience. Busch Gardens features more than 50 thrilling rides, shows and attractions. There is fun and adventure for the entire family. We make every effort to ensure that all guests can have an enjoyable experience.


Guest Relations: Guest Relations is situated inside the park entrance at Adventure Outpost, on the left hand side as you enter the park. Guests with disabilities are welcome to stop by Guest Relations for any assistance they require.


Parking: Parking for guests with disabilities is available in Lot A near the main entrance on a first-come, first-served basis for guests with a legal parking permit. This parking area is designated by blue-striped parking lanes. All spaces are van-accessible. Vehicles parked in disabled parking without a permit are subject to applicable laws.


Wheelchair & Stroller RentalReserve a wheelchair or stroller online. Wheelchairs and Electric Convenience Vehicles (ECV's) may be rented at Stroller Rental near the front gate of the park in Morocco. Wheelchairs and ECV's are available for a nominal fee on a "first-come, first served" basis to guests with disabilities. Guests may also use their own wheelchairs or single passenger ECV's. Guests using wheelchairs may join any admissions line to enter the park. Use of Segways is not permitted at Busch Gardens.


Restrooms: Companion restroom facilities are situated in the Egypt, Nairobi, Congo, Sesame Street® Safari of Fun™ areas, and First Aid.


First Aid: The main First Aid station is located on the right (west) side of the Dragon Fire Grill restaurant near the Scorpion® roller coaster in Pantopia. Skyride First Aid is located in the Skyride building near the restrooms, directly next to the Edge of Africa entrance. Registered nurses and emergency medical technicians staff our First Aid centers during park hours. Over-the-counter medications are available at select gift shops for purchase. Ambassadors throughout the park can call for medical assistance if a guest requires assistance.


Service Animals: Service animals are welcome at Busch Gardens. All service animals must remain on a leash or in a harness at all times. Safety requirements prevent service animals going on rides other than the parking lot trams, Skyride and the Serengeti Express Train. Service animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for behavior control and the cleanup of service animal waste. Busch Gardens park ambassadors are not permitted to care for service animals.


Phones: Public telephones are located throughout the park. TDD phones are located at the Guest Relations Information Center in the Moroccan Village. Use of TDD phones is complimentary.


Show Scripts: Scripts are available at Guest Relations for all of our shows and for the Serengeti Express Train.


Sign-Language Interpreters: A sign-language interpreter may be available for your day at Busch Gardens, with advance notice. Please contact Guest Relations at BGA.GuestInformation@BuschGardens.com to ask about scheduling an interpreter at least two weeks prior to your visit.


Assistive Listening Devices: Assistive Listening Devices are available at most theaters and at Guest Relations. These infrared listening aids amplify the volume of the performance for guests who have difficulty hearing. Please ask  park ambassadors at these locations for assistance.


Ride Information for Physically Challenged Guests: At Busch Gardens, safety is the only consideration that takes precedence over fun. Thrill rides by their very nature create forces and speeds that may not be acceptable to some people, and may cause injury to some riders with preexisting health conditions.

In general, all riders must be in good health. Those who have had recent surgery, expectant mothers, those with high blood pressure, heart conditions, neck or back problems and those with any impairment or condition that would prevent normal seating or use of safety restraints as provided, should not board.

Riders must be able to remain sitting up straight, keep their head erect, their back and shoulders against the seat back and their hands, arms, legs and feet down and inside the ride at all times. Each ride has its own restriction sign at the ride entrance. Please review these closely.


Visually Impaired Guests: Those guests with visual impairments must have someone (a companion or park ambassador) read the ride restrictions to them prior to boarding.


Casts and Limb Braces: Guests with casts or limb braces will be restricted from riding certain rides where the cast or brace may present a hazard to the guest or others. Please consult with our Guest Relations representative for more information or if in doubt about your ability to safely experience a ride. 

Guests with hard casts cannot ride KumbaMontu or SheiKra. 


Ride Accessibility: At Busch Gardens Tampa Bay, safety is the only consideration that takes precedence over fun. Guests who have physical conditions that would prevent normal seating or use of the safety restraints should not board the following rides:

Guests with limited physical ability should be able to continuously grasp lap bars and/or railings, maintain themselves independently in an upright position and be able to absorb sudden and dramatic movements on the attractions listed above.

During the evacuation of any ride, ambulatory guests may be removed before those guests requiring assistance. Guests accept any additional risk associated with an emergency evacuation.


Accessibility Guide: For complete details on ride accessibility, download the Accessibility Guide or review Frequently Asked Questions about the Accessibility Guide.

What are the safety requirements at Busch Gardens?

Safety is our highest priority, and we meet or exceed all safety guidelines set forth by state agencies, industry organizations, as well as our ride and slide manufacturers. Each ride has a posted safety warning sign at the entrance, which may be different for each attraction. Guests should review these safety requirements, based on manufacturer guidelines and our park safety protocols.

What are the security procedures upon park entry?

Busch Gardens Tampa Bay has increased security procedures, which may result in slight delays while entering the park. As a part of this process:

  • All bags, backpacks and packages are subject to inspection prior to entering the park.
  • As a reminder, the following items are not permitted to be brought into Busch Gardens Tampa Bay for the safety of our animals and our guests: weapons, knives, any other type of sharp objects, straws, large hard or soft coolers and any hazardous items or materials.
  • Please leave any unnecessary articles secured within your vehicle to expedite your entry into the park.
  • Busch Gardens is not responsible for fire, theft, damage or loss of vehicle including articles left within.

What do I do if I lose my Annual Pass?

Reprints will be issued at any ticket window or Guest Relations. Adults must present valid government-issued photo identification in order to receive their reprinted Passes. A $5 replacement fee will be assessed for lost or stolen Passes.

What credit cards are accepted at Busch Gardens?

US Bank ATMs are located throughout the park. MasterCard, Visa, American Express and Discover are accepted at all ticket booths, restaurants and gift shops with proper identification. Personal checks are not accepted.

What happens if there is bad weather?

Busch Gardens Tampa Bay remains open during inclement weather, although some of the parks outdoor shows, rides and attractions may be temporarily affected. Refunds and rain checks will not be issued due to inclement weather.

What should I wear?

Busch Gardens Tampa Bay is a family destination, and requires that guests wear appropriate clothing while in the park. Shirts, skirts or pants (including jeans or shorts) and shoes must be worn at all times. Costumes and masks are not permitted in the park.

Where can I find additional information in the park?

Guest Relations is located just inside the park at Adventure Outpost to the left of the Main Entrance.

Representatives can assist you with the following:

  • Visitor information (hotels, campsites, points of interest)
  • Information for guests with disabilities
  • Show information for the hearing impaired
  • Travel assistance
  • General park information and assistance
  • Foreign currency exchange
  • Ticket and Pass upgrades
  • Behind-the-scenes guided tours

Where can I find updates about attractions?

Busch Gardens is open 365 days a year. For the safety of our guests, attractions require improvements and general maintenance. Plan ahead by reviewing the improvements and maintenance schedule.

Where can I purchase tickets?

Purchase your tickets online to save money on your Busch Gardens® Tampa Bay experience. Buy Tickets online to save on single-day tickets, additional other parks, dining options and exclusive park experiences.

Where do I redeem my tickets in park?

If you purchased your ticket prior to your visit, please check your printed or downloaded ticket page for instructions upon your arrival to the park.

Zone A, Self-Service Ticketing: Annual Passes purchases online can be redeemed at any one of our fast and easy self-service ticketing kiosks in Zone A. Kiosks are also available for making purchases of tickets, Passes and select extras with credit cards only. Kiosks cannot redeem coupons or discounts.

Zone B, Full-Service Ticket Windows: Visit our ticket windows to redeem discounted products, pick up will call tickets, and purchase tickets, Passes or extras.

Zone C, Park Entrance & Bag Check: Select tickets (excluding groups 15+) and vacation packages are turnstile-ready and may be taken directly to the park entrance and bag check for admission. There is no need to wait in Zone A or Zone B ticketing lines.

 

 

Where is Lost & Found located?

Visit Security located in the Moroccan Village to report lost children and lost and found items. Busch Gardens Tampa Bay is not responsible for lost, missing or stolen personal property.

With any Lost & Found inquiries, please email BGA.lostandfound@buschgardens.com. Include any relevant information on the item that was lost, and the date which you visited the park and a representative from Security will correspond with you via email.