Health and Safety FAQsExpand All
Will I be required to wear a face covering?
Based on the recently announced guidance from the U.S. Centers for Disease Control, we are modifying our policy regarding face coverings at Busch Gardens Williamsburg and Water Country USA. Face coverings will no longer be required for guests at Busch Gardens Williamsburg and Water Country USA who are fully vaccinated in accordance with CDC guidance. We will not require proof of vaccine, but ask our guests to respectfully comply with our revised policy. All Busch Gardens Williamsburg and Water Country USA park employees will be required to continue to wear face coverings at this time. The safety of our guests, Ambassadors and animals in our care remains our top priority. We will continue to monitor and address this changing environment as necessary.
How do I buy tickets before visiting the parks?
To help maintain physical distancing within our parks, all of our parks will require advance online reservations. More information about the reservation-based admission system will be available soon. Please check park websites for more details.
Will park hours change?
For the latest park hours and scheduling information, please click here.
Can I still use cash at the parks?
Yes, guests can still use cash to make in-park purchases, but we highly encourage using contactless payments, including credit cards, debit cards, Apple Pay, Google Pay, etc.
How are you handling capacity?
To help maintain physical distancing within our parks, all of our parks will require advance online reservations and will observe capacity limitations for admittance. For more information about the reservation-based admission system, please click here.
Will all the rides and attractions be open?
Many of our favorite rides and attractions will be open; however, certain schedules and formats may be temporarily adjusted to maintain physical distancing requirements. For a list of temporary changes, please visit the park website.
Will I still be able to see and experience all of the animals?
All animal exhibits will be open. Line queues, viewing area, exhibit capacity and guest flow through exhibits may be adjusted or modified to maintain physical distancing. Guests will be able to enjoy presentations with modified seating to follow physical distancing measures; certain schedules and formats may be temporarily adjusted to maintain physical distancing requirements. For a list of temporary changes, please visit the park website.
What are you doing to protect the animals in your care from SARS-CoV-2 (the virus that causes COVID-19)?
The health and welfare of the animals in our care is always of the utmost importance, and we continue to monitor developments regarding SARS-CoV-2 closely. Our experts are following the recommendations of veterinary and public health officials including the American Veterinary Medical Association and the CDC, as we learn more about how SARS-CoV-2 relates to animal health.
Our veterinarians are continuously reviewing the most current science and animal health information as well as our response plans that have been developed with feedback from outside animal experts including veterinarians, epidemiologists, and virologists. We are also increasing preventative health screenings during this time.
Out of an abundance of caution, teams working with animals such as felines and primates are using additional personal protective equipment. Any new information provided by public health or veterinary professionals is reviewed daily by our animal care experts to determine whether the risk to animal health has changed.
How long will these protocols be in place?
These protocols and guidelines serve as enhancements to our existing standard operating procedures due to the COVID-19 pandemic. The protocols and guidelines will be modified based on evolving industry standards and methodologies, public health, and governmental directives, and advancing scientific knowledge on the transmissibility of COVID-19.