Veteran Offers & ID.me FAQ

Busch Gardens and Water Country USA in Williamsburg, Virginia invite Military Veterans and Active-Duty Service Members to visit our parks with their families. Learn more about who is eligible for our Veteran special offers, how to receive your tickets and more below.


NOTE: These offers are only available online through ID.me and cannot be purchased at the park.

What is the Waves of Honor Veterans program about?

Waves of Honor Complimentary Admission is a tribute to the men and women of the U.S. Armed Forces including U.S. Military Veterans, retired Veterans and retirees who have honorably served. 

What does the Waves of Honor Veterans program include?

Our Waves of Honor Veterans Offer grants U.S. Military Veterans, retired Veterans and retirees who have honorably served one complimentary admission to Busch Gardens Williamsburg per promotional period per eligible military personnel and as many as three guests. The ticket(s) must be obtained online and redeemed at the park for visitation by July 4, 2018. The Veteran must be present with their 3 guests upon redemption at the park for visitation. 

What if I need more than the four tickets included with the Waves of Honor Veteran program?

You may purchase additional discounted tickets via the Veterans Offer page when you login via ID.me or visit your local MWR office for discounted tickets. 

How do I register to receive the Military Veteran ticket offers?

You will need to create an account with ID.me in order to receive our Military Veteran offer.


Visit our Military Veteran offer page and click the "Log in with ID" button. This will redirect you to either log in or create a new account with ID.me.


Once you have successfully logged into your ID.me account, you will be redirected to our website to see your offers.

Who is eligible for the Veteran discounted ticket offers?

Our Veteran offer is available to any former United States Service Member*, including Officers and Enlisted personnel.


Veterans must register through ID.me and provide proof of former service for verification.


* Includes Army, Marines, Navy, Air Force and Coast Guard

Are service members from Allied countries eligible for Military Veteran offers?

No, the Waves of Honor program only applies to U.S. Military members.

What is Troop ID?

Troop ID is a credential issued by ID.me that allows verified members of the military community (Active Duty, Veterans, Retirees, Military Spouses and Military Family Members) to access programs available exclusively for them. Registering through ID.me helps verify and identify which discount or complimentary ticket you qualify for.

 

Please note that our brand partners may only accept certain sub-segments of the military community for any particular offer.  By way of example, an "Active Duty" Troop ID holder may be eligible for certain offers while a "Veterans" Troop ID may not be eligible for the same offer.

What if I am having trouble validating my status with Troop ID?

Please contact ID.me by phone at (866) 775-4363 or by email at help@id.me.


You can also view online FAQs at ID.me (opens in a new window) for more information.

Once I completed my ID.me registration process, how will I receive my redeemed and/or discounted tickets?

After you are verified, you will receive an email confirmation with instructions from ID.me. Once you complete the steps required, you will receive your ticket by email.


NOTE: Your tickets will not be mailed to your physical address. You will need to bring either a printed copy of your ticket or a copy on your mobile device to the Front Gate.

I received my tickets via email but accidentally deleted the original email. How do I get my tickets again?

If you have a Busch Gardens account and used it when completing your purchase, you can view your order history.


If you did not create an account with us, you will need to contact us online or at the Welcome Center at Busch Gardens. Please provide the email used at checkout and they will be resent to you via email.


NOTE: A Busch Gardens account is separate from the ID.me account you created for verification.

What do I do if I need to change the names on tickets ordered using the ID.me process?

Unfortunately, names cannot be changed on assigned tickets once the order is processed and the tickets are delivered via email.


NOTE: Tickets may not be copied, transferred, resold or refunded and is only valid for the person listed on the ticket. Will be confiscated or revoked without restitution for misuse.

Which internet browsers works best with ID.me?

We recommend using Google Chrome, Internet Explorer or Safari for an optimal user experience.

  • Dates, times, pricing and offerings are subject to change and/or cancellation without notice. See park hours for dates and times, events for available offerings and More Details on products for additional information. You may also contact us online or visit the Welcome Center inside the park.