Busch Gardens Tampa Bay Christmas Town 2017 Frequently Asked Questions FAQ

Frequently Asked Questions

Christmas Town - Tampa Bay's Favorite holiday attraction

Busch Gardens Tampa Bay transforms into a winter wonderland filled with twinkling lights, special Christmas shows, delicious holiday treats and more. Plan your visit by reading our frequently asked questions below.

Frequently Asked Questions

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What is Christmas Town at Busch Gardens Tampa Bay?

Busch Gardens Tampa Bay transforms into a holiday wonderland of entertainment and attractions with twinkling lights, holiday shows, characters from the Rudolph the Red-Nosed Reindeer television special and don’t forget Santa’s House presented by Coca Cola.

When is Christmas Town at Busch Gardens Tampa Bay?

Christmas Town 2018 is open every night starting November 17. Check out our Christmas Town calendar for park hours.

Is Christmas Town an all-day event?

Beginning November 17, Busch Gardens Tampa Bay is dressed up for the holiday season. Starting in the afternoon, guests will be able to meet Santa at Santa's House Presented by Coca-Cola® and travel to Rudolph's Winter Wonderland. Later in the afternoon guests can experience a holiday wonderland of entertainment, featuring twinkling Christmas lights displays, special Christmas treats, holiday shopping, and entertainment in Christmas Town Village and all through the park. Check show schedule for details. 

How much is a ticket to Busch Gardens’ Christmas Town?

Admission to Busch Gardens Tampa Bay’s Christmas Town is included with park admission. Anyone with a ticket to Busch Gardens, a valid Fun Card or Annual Pass can enjoy this festive holiday event.

What attractions and rides are open during Christmas Town?

All of our regular rides, attractions, and thrilling roller coasters will be open during the event. Be sure to get front-of-line access to our most popular rides and priority access to meet and take photos with Santa and Rudolph. 

Where can I meet Santa Claus?

Santa Claus will be at Busch Gardens from November 17 through December 31 in the Nairobi section of the park. The big man himself will take a break from his busy holiday schedule to meet and take photos with your family in his study at Santa’s House Presented by Coca-Cola®.

Is Busch Gardens open on Christmas Eve and Christmas Day?

Busch Gardens Tampa Bay is open on both Christmas Eve and Christmas Day. We will be open at 10 a.m. and close at 8 p.m. on Christmas Eve, 10 p.m. on Christmas Day.

Do Busch Gardens Pass Members receive any rewards and discounts during Christmas Town?

All Pass Member benefits still apply during Christmas Town, including discounts on food, merchandise and select VIP experiences. Plus, you can receive a special free commemorative Christmas ornament in December at the Painted Camel Bazaar, while supplies last. 

Where can I pick up my Pass Member gift?

The Pass Member free gift can be redeemed at the Painted Camel Bazaar during the month of December. Must show active Busch Gardens Tampa Bay Annual Pass or Florida Platinum Annual Pass to redeem. Limit 1 per Pass Member. Limited quantities available on a first-come, first-served basis while supplies last.

When does Christmas Town open and close this year?

Christmas Town is every night November 17 through December 31. Please check the Christmas Town event calendar for park hours.

Are manual and motorized (ECV’s) wheel chairs available for rent during Christmas Town?

Guests can rent wheelchairs and ECV’s at the park’s entry or save time by reserving for your wheelchair or stroller rental before you arrive. All you have to do is show your receipt, pick up and go! Pass members qualify for a 10% discount at point of purchase.

Will Christmas Town Village and attractions be open if it rains?

Rain or shine – Christmas Town stays open.

If I qualify for a ticket through Busch Gardens’ military ticket program, Waves of Honor, can I use it for entry into the park during Christmas Town?

The event is included with regular park admission; therefore, if you received a ticket through “Waves of Honor,” you can use it to come to the park on those select days.

Are group ticket rates only available to corporations and/or companies?

Anyone coming to the park with 15 or more guests can qualify for group ticket pricing. Group tickets must be purchased in advance through our group sales team to receive the discounted rate. You cannot purchase group tickets at the gate. For more information about group tickets, call (407) 965-3251.

What character photo opportunities are available during Christmas Town?

You can meet and get a picture with Santa Claus at Santa’s House presented by Coca-Cola®, where he takes a break from getting ready for his annual Christmas Eve sleigh ride. You can also meet and get a picture with Rudolph the Red-Nosed Reindeer and friends Clarice, Yukon Cornelius, Bumble and Sam the Snowman at Rudolph’s Winter Wonderland located in Pantopia.

Are discount tickets available for Christmas Town?

Christmas Town is included with any park admission, but the best way to save and enjoy additional discounts is by becoming an Annual Pass Member. Christmas Town is included with an Annual Pass. Choose from benefits including unlimited admission, free parking, free guest tickets and more. 

Can I bring any food or drinks into the park during Christmas Town?

Our standard Food and Beverage policy applies during Christmas Town. Outside food and drinks may not be taken into the park, but you can bring water bottles with you. Guests who have special dietary needs should contact Guest Relations for more information.

Where can I have Christmas Dinner at Busch Gardens?

Special Christmas menus are available at your favorite restaurant locations during Christmas Town, including Dragon Fire Grill, Serengeti Overlook Restaurant and more. You can also have Brunch with Santa this year at the Serengeti Overlook Restaurant. 

Are there any character dining experiences available during Christmas Town?

New this year is a holiday themed brunch experience, Brunch with Santa. Enjoy special breakfast treats like a made to order waffle bar, bacon & eggs, and so much more.

Are there any special holiday shopping and gifts available during Christmas Town?

Located in Marrakesh Market, Santa’s Christmas Workshop is filled with wonderful Christmas time offerings, including a wide selection of nutcrackers, nature-inspired Christmas décor or Yuletide treasures for the entire family. Make sure to also visit Christmas Town Village for a selection of artisan gifts for everyone on your list. 

What is Christmas Village?

Explore Christmas Town® Village’s quaint holiday cabins while shopping for the perfect gift from a selection of artisan offerings. Plus, indulge in delicious seasonal treats like specialty hot chocolate, warm deep dish cookies and an array of savory options including soups and pressed sandwiches.

Can I add Christmas Town photos to my PhotoKey?

Yes. Christmas Town photo locations are included in PhotoKey. These locations include Santa, Rudolph, Bumble and Snow Globe.