Busch Gardens Tampa Bay Christmas Town 2017 Frequently Asked Questions FAQ

Frequently Asked Questions

Christmas Town - Tampa Bay's Favorite holiday attraction

Busch Gardens Tampa Bay transforms into a winter wonderland filled with twinkling lights, special Christmas shows, delicious holiday treats and more. Plan your visit by reading our frequently asked questions below. 

Frequently Asked Questions

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What is Christmas Town at Busch Gardens Tampa Bay?

Busch Gardens Tampa Bay transforms into a holiday wonderland of entertainment and attractions with twinkling lights, holiday shows, characters from the Rudolph the Red-Nosed Reindeer television special and don’t forget Santa’s House presented by Coca Cola.

When is Christmas Town at Busch Gardens Tampa Bay?

Christmas Town 2017 is open on select dates starting November 19 through December 31. Check out our Christmas Town calendar for exact times and dates.

Is Christmas Town an all-day event?

Starting November 19, Busch Gardens Tampa Bay is dressed up for the holiday season. On select Christmas Town days at 2 p.m., guests will be able to meet Santa at Santa’s House Presented by Coca-Cola® and travel to Rudolph’s Winter Wonderland. At 6 p.m., Christmas Town transforms into a holiday wonderland of entertainment, featuring twinkling Christmas lights displays, special Christmas treats, holiday shopping, and entertainment in Christmas Town Village and all through the park.

How much is a ticket to Busch Gardens’ Christmas Town?

Admission to Busch Gardens Tampa Bay’s Christmas Town is included with park admission. Anyone with a ticket to Busch Gardens, a valid Fun Card or Annual Pass can enjoy this festive holiday event.

What attractions and rides are open during Christmas Town?

All of our regular rides, attractions, and thrilling roller coasters will be open during the event. Be sure to get front-of-line access to our most popular rides and priority access to meet and take photos with Santa and Rudolph. 

Where can I meet Santa Claus?

Santa Claus will be at Busch Gardens beginning November 19 – December 31 until he has to return to the North Pole. Every day from 2 p.m., the big man himself takes a break from his busy holiday schedule to meet and take photos with your family in his study at Santa’s House Presented by Coca-Cola®.

Is Busch Gardens open on Christmas Eve and Christmas Day?

Busch Gardens Tampa Bay is open on both Christmas Eve and Christmas Day. We will be open at 10 a.m. and close at 8 p.m. on Christmas Eve, 10 p.m. on Christmas Day.

Do Busch Gardens Pass Members receive any rewards and discounts during Christmas Town?

All Pass Member benefits still apply during Christmas Town, including discounts on food, merchandise and select VIP experiences. Plus, as part of the Pass Member Instant Rewards, you’ll receive a special free gift in November and December.

Where can I pick up my Pass Member gift?

Both Pass Member free gifts can be redeemed at the Painted Camel Bazaar. November 1-30, Pass Members can pick up their free Rudolph the Red-Nosed Reindeer® reusable shopping bag. Then December 1-31, Pass Members can pick up their free Bumble the Abominable Snow Monster™ Christmas ornament. Must show active Busch Gardens Tampa Bay 1-year, 2- year or Florida Platinum Annual Pass to redeem. Limit 1 per Pass Member. Limited quantities available on a first-come, first-served basis while supplies last.

When does Christmas Town open and close this year?

Town is select dates November 19 – December 31.  Christmas Town Village will open at 5pm each event day until the park closes. The park is scheduled to close at 8 p.m. on Christmas Eve and 1 a.m. New Year’s Eve so that you can ring in 2018 at Busch Gardens'  New Year’s Eve Celebration. Please check the Christmas Town event calendar for specific dates and times.

Are manual and motorized (ECV’s) wheel chairs available for rent during Christmas Town?

Guests can rent wheelchairs and ECV’s at the park’s entry or save time by reserving for your wheelchair or stroller rental before you arrive. All you have to do is show your receipt, pick up and go! Pass members qualify for a 10% discount at point of purchase.

Will Christmas Town Village and attractions be open if it rains?

Rain or shine – Christmas Town stays open and no rain checks will be issued.

If I qualify for a ticket through Busch Gardens’ military ticket program, Waves of Honor, can I use it for entry into the park during Christmas Town?

The event is included with regular park admission; therefore, if you received a ticket through “Waves of Honor,” you can use it to come to the park on those select days.

Are group ticket rates only available to corporations and/or companies?

Anyone coming to the park with 15 or more guests can qualify for group ticket pricing. Group tickets must be purchased in advance through our group sales team to receive the discounted rate. You cannot purchase group tickets at the gate. For more information about group tickets, call (407) 965-3251.

What character photo opportunities are available during Christmas Town?

You can meet and get a picture with Santa Claus at Santa’s House presented by Coca-Cola®, where he takes a break from getting ready for his annual Christmas Eve sleigh ride. You can also meet and get a picture with Rudolph the Red-Nosed Reindeer and friends Clarice, Yukon Cornelius, Bumble and NEW this year Sam the Snowman at Rudolph’s Winter Wonderland located in Celestial Crossing.

Are discount tickets available for Christmas Town?

Christmas Town is included with any park admission, but the best way to save and enjoy additional discounts and rewards is by becoming an annual pass member. Christmas Town is included with an Annual Pass, and Pass Members receive up to 50% off additional tickets for friends and family. 

Can I bring any food or drinks into the park during Christmas Town?

Our standard Food and Beverage policy applies during Christmas Town. Outside food and drinks may not be taken into the park, but you can bring water bottles with you. Guests who have special dietary needs should contact Guest Relations for more information.

Where can I have Christmas Dinner at Busch Gardens?

Special Christmas menus are available at your favorite restaurant locations during Christmas Town, including Dragon Fire Grill, Serengeti Overlook Restaurant and more. (add link to dining)

Are there any character dining experiences available during Christmas Town?

New this year is a holiday themed breakfast buffet, Story Time Breakfast with Rudolph. Enjoy special breakfast treats like a made to order waffle bar, bacon & eggs, and so much more. Participate in story time and special holiday singing with special guests.

Are there any special holiday shopping and gifts available during Christmas Town?

Located in Marrakesh Market, Santa’s Christmas Workshop is filled with wonderful Christmastime offerings, including a wide selection of nutcrackers, nature-inspired Christmas décor or Yuletide treasures for the entire family.

What is a Christmas Village?

Explore Christmas Town® Village’s quaint holiday cabins while shopping for the perfect gift from a selection of artisan offerings. Plus, indulge in delicious seasonal treats like hot chocolate, warm cookies and specialty elf munch. Kids can also climb aboard the Jingle Bell Express or marvel at model trains that encircle a miniature Christmas city.