Frequently Asked
Questions

If you don't find what you're looking for here please either e-mail us or call 1.800.343.7946, Monday through Friday, 9am to 5 pm, EST.

TICKET INFORMATION

• Can I order tickets online for a large group (15+)?

  Yes, groups of 15 people or more qualify for discounted group rates. Tickets may be purchased online or by calling our Sales Center at (800)343-7946. Catered picnic options are also available for groups of 40 or more. Call for details.

• How much advanced notice is needed to purchase group tickets?

  • A minimum of 3 weeks advanced notice is required when making group ticket reservations by calling (800) 343-7946.
  • If you are purchasing online group tickets, you can purchase up to the date of visit as you will be printing your e-Tickets or e-Vouchers prior to your visit.

• How do I purchase group tickets online?

  • Click on the “BOOK NOW” button located in the top right corner of the Group page.
  • Scroll to the bottom of the screen and click on the appropriate link “Purchase Busch Gardens Tickets” or “Purchase Water Country USA Tickets”
   

• How do I receive my group tickets?

  If you made a group reservation by phone you have the following options to receive your tickets: 

  1) Pay upon arrival and pick-up your tickets at the Group Sales window
  2) Pay in advance and pick-up your tickets at the Group Sales window
  3) If your group order consists of 25 or more tickets and is paid in full 21 days prior to your date of visit, we can print and mail the tickets to the Group Coordinator.

  If you purchased your group tickets online, you will receive an email confirmation to explain how you can print your group’s e-Tickets or e-Vouchers prior to your date of visit.
   

• Can I return unused group tickets for a refund?

  Unused tickets purchased over the phone can be mailed in and considered for refund.  Please mail your unused group tickets via a signature required delivery service to the following address:

  
  Busch Gardens Williamsburg Finance Department
  One Busch Gardens Boulevard
  Williamsburg, Virginia 23187

  
  If you purchased your tickets online, you will need to call (800) 343-7946 to discuss your order and determine what options are available regarding your refund request.
   

ONLINE PURCHASING

• How can I track/check the status of my order?

  • Go to the Busch Gardens home page 
  • Click on the “Begin Purchase” tab
  • Select “View Previous Order”
  • Enter your e-mail address and password then click on "Submit"
   

• How can I contact someone regarding a problem with my order?

  You can e-mail us or call (800) 343-7946.

   

• Is it safe to use my credit card online?

  Yes, your card information is encrypted and cannot be read by others during transmission. Our servers use the industry-standard Secure Sockets Layer (SSL) technology to protect your information. These safeguards make your transaction safe and reliable.

• Will my e-mail address or other personal information be distributed to third parties?
  Please see our Privacy Policy statement.

• What form of payment is accepted?

  We accept MasterCard, Visa, Novus/Discover and American Express credit cards (issued by U.S. banks only and with a U.S. billing and shipping address). Debit cards are only accepted when issued with the Visa or MasterCard logo on the front.

GROUP MEAL OPTIONS

• Can I purchase meal options along with my group tickets?

  Yes, we offer dining certificates for groups of 15 or more and catered events for groups of 40 or more.  

  If you are purchasing online, you will be able to purchase our group dining certificate package.  
   
  If you are looking for a catered event, please call (800)343-7946 for additional information.  We require a minimum of 45 day advance reservation for all catered events.
   

• What is a catered event?

  A catered event is an all-you-care-to-eat buffet in our Black Forest pinic grove for groups of 40 or more guests.  All catered events require a 45 day advance reservation, signed contract and must be paid in full 15 days prior to the event.

• How far in advance do I need to book my catered event?

  All catered events require a 45 day advance reservation, signed contract and must be paid in full 15 days prior to the event.  Please call (800) 343-7946 to book your reservation.

• How can I make my catered event reservation?

  Please call (800) 343-7946 to book your reservation.

  *All catered events require a 45 day advance reservation, signed contract and must be paid in full 15 days prior to the event.

YOUTH GROUPS

• Who qualifies as a Youth Group?

  All groups require a minimum of 15 people.  In order to qualify as a youth group, 2/3 of the group would have to be students (Pre-K to college level).

• How do I book my youth group's visit to the park?

  Please call (800) 343-7946 to make your reservation.

  *A minimum of 3 weeks advanced notice is required when making Youth group reservations.

• What "Educational" experiences are offered and how do I book the activity?

  Educational experiences include:
  Physics, Conservation & Scouting programs
   

  Please call (800) 343-7946 to make your reservation.
  • A minimum of 3 weeks advanced notice is required when making group reservations. 
   

• Do we have to pay to park our bus?

  No, bus parking is complimentary with paid group admission.

   

• Do we have to pay for our bus driver's admission?

  Bus driver's receive *complimentary admission with the purchase of group tickets during our regular operating season.  The bus driver would need to take their CDL license and parking pass to Guest Relations to receive their complimentary admission ticket.

  *We do not offer complimentary admission during Christmas Town. 

GENERAL

• How do I provide feedback?

  We encourage all our guests to let us know how you enjoyed your visit to Busch Gardens Williamsburg. Tell us what you loved. Tell us what we could do better. And more importantly, just tell us the truth. Your feedback is vital to our success.

• Does my child need a photo ID?

  Anyone 16 or older will be required to show photo identification at Guest Services upon first redeeming a voucher for a Pass or a multi-day ticket at the turnstile entrance. Children under 16 do not have to show ID.

• How is sales tax calculated?

  If applicable, sales tax is based on the tax rules for the location of the park where you're purchasing tickets.

PLANNING

• Do you provide any collateral material?

  Yes, we offer all our guests a variety of park images, brochures and other collateral to help promote your group's trip to Busch Gardens Williamsburg. For access to all of these items, please go to our Planning Toolkit page.

• Do we need to fill out any forms?

  You can download all the forms and waivers you'll need to start planning your trip from our Planning Toolkit page.

SAFETY & ACCESSIBILITY

• Is safety a priority?

  Yes, Busch Gardens Williamsburg is committed to providing all our guests with a safe and enjoyable experience.

• Does the park offer accessibility to everyone?

  Yes. For more details about accessibility, pick up a Park Accessibility Guide at Guest Relations (located inside the park entrance) to help plan your day at the park.